Order Management Specialist

Order Management Responsibilities

• Ownership of order process from PO acceptance to invoicing and related customer communication.
• Accountable for receiving, evaluating, and accurately inputting PO information into ERP system.
• Captures customer requested ship dates with Production, Scheduling, Planning, and Inventory Control department to achieve mutually acceptable ship dates.
• Evaluate and implement customer change requests.
• Maintain customer master data process via cross functional teams.
• Escalate any Material, Capacity, or Quality Constraints.
• Process return material and related paperwork.
• Act as a liaison between internal Sensience departments and customers and all departments involved with delivery, pricing and any other customer requirements.

Operations/Logistics Duties

• Daily scheduling and communication with shipping partners.
• Create and maintain booking and shipping log used by finance.
• Trade compliance monitoring.
• Accurately creating and delivering customer invoices via ERP system.
• Order repository and closeout duties as assigned.
• Generate shop order tickets.

Requirements

• High school diploma or equivalent.
• Minimum three years of experience working in activities related to customer service, call center environment, administrative duties- preferably with a manufacturing or distribution company.
• Excellent organizational and communication skills.
• Experience in managing MRP systems.
• General knowledge MS OFFICE.
• Fluent in English required.
• US citizenship Required.

Qualifications

• Customer focus and customer satisfaction.
• Identify customer needs; act and think from a customer perspective while keeping the company's objectives in mind.

Skills

• Customer service skills.
• Organizational skills.
• Communication skills.
• MS Office proficiency.

Benefits

• Equal Opportunity Employer (EOE).

Pay

• N/A

Schedule

• N/A