Order Management Specialist
About the role
There's an engineer behind everything we sell.” This isn't just a tagline. We have a team of 20+ applications engineers that serve as our primary sales force, troubleshooters, and technical support staff. Yeah, we ask a lot of them but they're pretty smart. If you know what you're looking for, you can quickly and easily go online or call us to place an order. But, if you have a question or aren't entirely sure what you need or what might work best, then call us! Our engineer will work with you to find the best solution for your unique situation and, once you've made your purchase, they will continue to provide support for the life of that product. Visit our Website: instrumart.com
This position is located in South Burlington, Vermont, with the option to work from home 40% of the time following the completion of training.
Responsibilities
- Order Entry
- Order tracking/shipment status updates
- Answering phones
- Part number entry as needed
- Customer/contact entry
- Fraud Detection
Requirements
- Ability and comfort working with computer applications- the majority of time is spent working in NetSuite
- Display a high level of punctuality and dependability
- Excellent attention to detail
- Fast and accurate typing skills
- Personable and team-player attitude
- Capability to work in a fast-paced environment
- Ability to communicate in a clear and helpful manner when corresponding with customers
- Aptitude for multi-tasking, task-switching, and strong organizational skills
- Skilled time manager with a strong drive toward productivity
Skills
- Familiarity with NetSuite or