Order Management Specialist

About the role

Bring more to life. Are you ready to accelerate your potential and make a real difference within life sciences, diagnostics and biotechnology? At Cytiva, one of Danaher’s 15+ operating companies, our work saves lives—and we’re all united by a shared commitment to innovate for tangible impact. You’ll thrive in a culture of belonging where you and your unique viewpoint matter. And by harnessing Danaher’s system of continuous improvement, you help turn ideas into impact – innovating at the speed of life. Working at Cytiva means being at the forefront of providing new solutions to transform human health. Our incredible customers undertake life-saving activities ranging from fundamental biological research to developing innovative vaccines, new medicines, and cell and gene therapies. At Cytiva you will be able to continuously improve yourself and us – working on challenges that truly matter with people that care for each other, our customers, and their patients. Take your next step to an altogether life-changing career. Learn about the Danaher Business System which makes everything possible.

Responsibilities

• Act as a focal point for customers via email and phone.
• Excellent data entry skills to quickly and accurately review and input data with the ability to work well under pressure and effectively manage priorities.
• Ability to review and comprehend purchase orders, proposals and sales agreements along with providing customer-related reports to management, sales and customers as needed/required.
• Respond to and/or research customer concerns/inquiries with urgency and accuracy.
• Demonstrate basic problem-solving skills through an investigative approach and provide solutions to problems in situations that are atypical or infrequently occurring.
• Execute all tasks assigned by the manager diligently, on schedule and to the highest standard.
• Work with team members to achieve daily, weekly, and monthly targets understanding that their teams’ success is their own success and they share responsibility when their team experiences difficulties.

Requirements

• High School Diploma or GED
• At least 1 year of related work experience including data entry skills to quickly and accurately review and input data
• At least 2 years of experience in customer service

Qualifications

• Previous experience with Oracle (or similar ERP), Salesforce, and MS Office (a plus)

Skills

• Excellent written and verbal communication skills and professional demeanor
• Demonstrated computer proficiency
• Strong ability to follow and adhere to procedural guidelines
• Aptitude for interpreting customer inquiries/problems

Benefits

• Paid time off
• Medical, dental, and vision insurance
• 401(k) plan
• Health care programs

Pay

The annual salary range for this role is $55,000 – $57,000, with eligibility for bonus/incentive pay.