Order Management Specialist

We are seeking an Order Management Specialist to work closely with sales to confirm pricing and clarify customer requirements.

Responsibilities

• Collaborate with sales to confirm pricing and clarify customer requirements.
• Perform all phases of the order fulfillment process, including order entry, confirmation, purchasing buy-to-order materials, and creating picklists and jobs.
• Enter customer orders, ensuring accuracy and timely processing from quote to invoice.
• Follow up on customer orders to increase the percentage of on-time deliveries and communicate changes promptly.
• Answer phone calls and emails, qualifying incoming calls and emails for proper routing and assistance.
• Assist customers with requests regarding order status, stock status, list pricing, tracking numbers, etc.
• Maintain written and/or electronic records of relevant customer correspondence for review.
• Develop friendly working relationships and positive rapport with customers.
• Monitor the progress of orders to ensure they follow the schedule, and communicate with all relevant employees to ensure delivery times are met promptly.

Skills

• Proficiency in order entry and data entry.
• Strong Microsoft Office skills, particularly in Excel and Outlook.
• Attention to detail.
• Good communication skills.
• Basic computer skills, including Excel.
• ERP knowledge is a plus but not required.
• Basic math and reading skills.

Qualifications

• High school diploma or Bachelor's degree in a related field.

Schedule

Monday through Friday, from 8 AM to 5 PM.

Pay

$20.00 - $22.00/hr.

Benefits

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

About the role

Join a family-owned company with a tight-knit group that is currently experiencing growth, offering ample opportunities for career advancement. This is a Contract to Hire, fully onsite position based in Wentzville, MO.