Order Management Representative I

About the role

Responsible for reviewing orders and alerting various departments of any corrections required to comply with policy and procedures. May be required to monitor the order team mailboxes and system queues and provide timely responses and excellent communication to internal and external requests. Handles requests professionally, efficiently, and accurately.

Responsibilities

• Effectively works with other departments to ensure customer satisfaction and to resolve order issues and accommodate some unique requirements.
• Retrieves and reviews equipment orders for contract compliance, processing to completion.
• Reviews entries and invoices for billing accuracy.
• Fulfills orders using CPQ, Deal Configuration, and WTS orders.
• Identifies errors resulting in Credit and Rebills; Works with Sales and Management to facilitate smaller deployments.

Requirements

HS Diploma, GED, or equivalent experience required, plus less than one year of related experience. Some college preferred. Ability to work overtime required, especially at month end. Available for business continuity if needed. Working knowledge of Excel including pivot tables and filters is required. Good oral and written communication skills. Strong phone contact handling skills and active listening. Works well in a team environment. Productive, efficient, and accurate in processing orders under pressure. Ability to multi-task, prioritize, and manage workload effectively.

Qualifications

The Skills & Expertise You Bring:

• HS Diploma, GED, or equivalent experience required, plus less than one year of related experience.
• Some college preferred.
• Working knowledge of Excel including pivot tables and filters is required.
• Good oral and written communication skills.
• Strong phone contact handling skills and active listening.
• Works well in a team environment.
• Productive, efficient, and accurate in processing orders under pressure.
• Ability to multi-task, prioritize, and manage workload effectively.

Skills

Handles requests professionally, efficiently, and accurately. Works with other departments to ensure customer satisfaction and to resolve order issues and accommodate some unique requirements. Retrieves and reviews equipment orders for contract compliance, processing to completion. Reviews entries and invoices for billing accuracy. Follows the Sales Compensation and Operations Policy. Limits errors resulting in credits and re-bills.

Benefits

Not specified.

Pay

$19.04 - $24.18 hourly.

Schedule

Hybrid - Full-time position with a hybrid work schedule requiring you to be in the office three days a week and an option to work from home the remainder of the week (unless a specific business need arises requiring in office attendance on other days).

Company Overview

About our Company - Kyosei philosophy of social and environmental responsibility. To learn more about Canon, visit us at www.usa.canon.com and connect with us on LinkedIn at https://www.linkedin.com/company/canonusa.

What We Offer

We demonstrate commitment to our employees by offering a full range of rewards, including competitive compensation and benefits. And Even More Perks! Employee referral bonusEmployee discounts“Dress for Your Day” attire program (casual is welcome, based on your job function)Volunteer opportunities to give back to our local communitySwag! A Canon welcome kit and official merch you can’t get anywhere else †Based on weekly patent counts issued by United States Patent and Trademark Office. All referenced product names, and other marks, are trademarks of their respective owners. Canon U.S.A., Inc. offers a competitive compensation package including medical, dental, vision, 401(k) Savings Plan, discretionary profit sharing, discretionary success sharing, educational assistance, recognition programs, vacation, and much more. A more comprehensive list of what we have to offer is available at https://www.usa.canon.com/about-us/life-at-canon/benefits-and-compensation.

Posting Tags

#PM19