Order Management Representative

About the role

Serves as a representative interfacing with internal and external customers including factories and vendors on day-to-day business matters.

Responsibilities

• Receive correspondence from external and internal customers which must be handled on a timely basis.
• Enter purchase orders.
• Expedite delivery.
• Communicate with the customer and/or vendor the status of orders.
• Ensure all orders that shipped have been invoiced and remove invoicing constraints if needed.
• Ensure customer specific requirements are followed.
• Work with production and inside sales to ensure delivery is met.
• Maintain an accurate backlog and shipped not invoiced report.
• Support JHC accounting department with problem invoices, returns, and general customer account information.
• Understand and ensure that the JHC TCC (Total Customer Commitment) standards are upheld at all times.
• Attend and participate in required trainings.
• Procure product and product information for customers and Inside Sales.
• Accurately process and manage sales, purchase orders, and invoicing.

Requirements

• Minimum 2 years of customer service experience preferred.
• Must be able to read Equipment & Process Specification documents.
• Regular and predictable attendance is essential for this position.

Skills

• Ability to learn multiple software programs and follow detailed processes.
• Multi‑tasking and ability to handle and manage interruptions.
• Team player who works well in a group.
• Strong attention to detail for accurate order entry, expediting, and invoicing.
• Ability to work under pressure to deliver prompt, accurate results.