Order Management & Operations Administrator

About the Role

The Order Management & Operations Administrator supports client interactions, order coordination, inventory administration, and day-to-day business operations. This role ensures exceptional customer service, accurate record management, and efficient operational support across the business.

Responsibilities

• Client Service & Communication
  • Manage client enquiries, appointment scheduling, feedback, and ongoing communication in a professional and timely manner.
  • Maintain accurate and confidential client records, including measurements, preferences, order details, and specific requests.
  • Follow up on outstanding client requests, order updates, and required information.
• Order & Inventory Administration
  • Coordinate order processing activities, ensuring information is complete, accurate, and actioned efficiently.
  • Support inventory administration by tracking fabric supplies, materials, and related records.
  • Maintain organised order documentation and administrative records.
• Administrative & Operational Support
  • Provide general administrative support across daily business operations.
  • Assist with data entry, documentation, filing, and record maintenance.
  • Support process improvements relating to client records, order administration, inventory tracking, and internal documentation.
  • Perform other duties as required.
• Team Collaboration
  • Liaise with internal stakeholders to support service delivery, order coordination, and operational efficiency.
  • Facilitate clear communication between customer-facing and operational teams to ensure smooth workflow and follow-through.

Requirements

• Bachelor's Degree in Business Administration, Certificate III in Business Administration, or a related discipline preferred.
• Minimum 2-4+ years' experience in administration, client services, customer support, order coordination, or a similar role.
• Experience within fashion, retail, luxury goods, custom products, or other customer-focused environments is advantageous.
• Strong organisational skills with the ability to manage multiple priorities and deadlines.
• Excellent attention to detail and accuracy across record keeping, data entry, and order administration.
• Strong written and verbal English communication skills.
• Proficiency in Microsoft Office, including Outlook, Word, and Excel.
• Familiarity with CRM, booking, order management, or client record systems is advantageous.
• Ability to handle confidential client information with discretion and professionalism.
• Strong customer service mindset with the ability to communicate courteously and effectively.
• Ability to collaborate with internal teams to support efficient service delivery.
• Reliable, organised, and comfortable working in a fast-paced environment.

Benefits

• Work from home (dayshift: 0700 AM - 0400 PM PHT, with adjustments for daylight saving time).
• Monday to Friday schedule; weekends off.
• HMO with 2 free dependents and medical reimbursements.
• Government-mandated benefits.
• Opportunities to work with leading companies in Australia and beyond.
• Training programmes for career development.
• Engaging company outings, team activities, and wellness sessions.
• Supportive, inclusive culture.
• Dedicated managers focused on your growth and success.

Twoconnect connects highly skilled Filipino professionals with established companies globally, offering competitive pay, structured career development, and a people-first culture.