Operations Manager
Active Pest Control · McDonough, GA · 2 wk ago
On-siteCustomer ServiceFull-time
Principal Duties and Responsibilities
- Oversee ongoing technician training, coaching, development, and regular cadence of accountability, in order to maximize technician success and retention
- Recruit / hire residential and/or commercial pest, termite, specialty, and lawn technicians to maintain appropriate staffing levels
- Review and evaluate ongoing technician performance (via ride-a-longs and audits)
- Respond diligently and compassionately to customer concerns
- Ensure overall service quality to maximize customer retention
- Fill in periodically on customer appointments to help close any temporary staffing gaps
- Monitor branch scheduling and ensure customer appointments are completed efficiently and effectively
- Monitor and maintain inventory levels of pest / termite control and home services products
Required Qualifications
- Adept at problem solving and identifying practical solutions
- Good aptitude for basic/intermediate math, for calculations related to sales/service
- Strong communication skills (verbal, written, presenting)
- Ability to build rapport easily and establish trust with customers and employees
Physical Demands/Environmental Conditions
- Moving up to 20 lbs by lifting, carrying, pushing, pulling, or repositioning objects
- Sitting, climbing, balancing, stooping, kneeling, crouching, and crawling
- Working in damp and/or dusty locations, confined spaces, narrow aisles, or passageways
- Going up and down stairs, ladders, scaffolding, ramps, and poles
- Operating a motor vehicle safely
- Ensuring vehicle and other equipment is maintained and kept clean
- Wearing personal protective equipment, including OSHA-compliant respirators
- Having healthy vision to perform detail-oriented activities at distances close to the eyes or within arm’s reach
- Tolerating a variety of environmental conditions, including seasonal weather (extreme heat/cold)
- Flexibility with working hours, including some evening and weekend work, a rotating on-call schedule, and extended (50-60 hours/wk) schedule during peak season
- Travel up to 100% of time within assigned territory(s)