Order Management Administrator

About Switch At Switch, we don’t just design, build and operate data centers—we are enabling the technology of the future. Led by Founder & CEO, Rob Roy, we believe in revolutionary innovation, operational excellence and the principle of karma. Switch is where talented people come together to EVOLVE the digital world. We believe that innovation isn’t just about technology—it’s about the people, culture, and purpose that make it happen. Every Switch team member contributes to a mission greater than themselves: to create the world’s most advanced digital infrastructure that powers the progress of humanity. The Role: Order Management Administrator As an Order Management Administrator, you will play a critical role in transforming customer agreements into accurate, executable orders that support implementation, billing, and service delivery. Your work helps ensure customer commitments are translated into operationally sound outcomes while minimizing financial and operational risk. You will partner with Sales, Legal, Finance, Accounts Receivable, Service Delivery, and other business partners to interpret complex agreements, support order governance, and improve the order-to-revenue process. What You'll Do Review and interpret customer contracts, amendments, and Service Orders for compliance with company policies and operational requirements.Advise Sales, Legal, Finance, Accounts Receivable, and Service Delivery teams on contract obligations, billing structures, and operational impacts.Evaluate pricing, billing terms, credits, and service commitments to determine accurate billing and revenue treatment.Govern order intake by ensuring transactions are complete, compliant, and operationally ready before system entry.Translate contract terms into actionable requirements for implementation, billing, and service delivery teams.Identify and mitigate financial, operational, and contractual risks, particularly within non-standard agreements.Support implementation readiness and coordinate successful service delivery handoffs.Develop and maintain reporting and operational controls related to bookings, revenue, and contract governance.Analyze trends, exceptions, and operational issues that impact revenue recognition or service delivery.Partner across the organization to resolve complex issues and improve order-to-revenue processes. What We're Looking For You interpret complex agreements accurately and apply sound business judgment.You build strong relationships across Sales, Legal, Finance, and Operations.You remain organized while managing competing priorities.You identify opportunities to improve operational efficiency and reduce risk.You communicate clearly with both technical and non-technical stakeholders.You maintain a high level of accuracy while working in fast-paced environments.You proactively solve problems before they affect customers or operations. Required What You'll Bring Experience in contract administration, order management, revenue operations, finance operations, or a related field.Strong understanding of billing models and revenue-impacting contract terms.Ability to evaluate operational and financial implications of customer agreements.Strong analytical, reporting, and process control skills.Excellent communication, organizational, and problem-solving abilities. Preferred Experience interpreting commercial contracts and supporting contract governance.Experience supporting operational controls or revenue operations.Bachelor's degree in Business, Finance, Accounting, or a related field. We recognize that qualified candidates may not meet every preferred qualification. If your experience aligns with the core responsibilities of the role, we encourage you to apply. Why Switch? A Culture of Karma – We are self-motivated by karma, ensuring our actions contribute to a positive, supportive and forward-thinking environment.Industry Leading Designs – Work with the most advanced data center technology on the planet and be a part of emerging technology development.Flexibility & Remote Opportunities – Whether in-office, hybrid, or fully remote, we offer the technology and support to keep teams connected and productive.Career Stability & Growth – In this expanding industry, we invest in our people, providing opportunities & advancement in a stable, growing company.Generous Benefits Package - Switch provides comprehensive coverage for you and your family that can be tailored to fit your personal needs, and more! Join Us & Make a Difference This is more than a job—it’s a mission. If you’re ready to be part of a culture that values innovation, karma, and limitless potential, we want to hear from you. Apply Now and Let’s Build the Future Together. Applicant and Candidate Privacy Notice Your privacy rights may vary by location. Learn more in our Switch Applicant and Candidate Privacy Notice https://www.switch.com/applicant-and-candidate-privacy/ to understand how Switch collects, uses, shares, and protects your personal information during the recruiting process. Safe Hiring Notice Legitimate Switch recruiting emails come from switch.com. Current opportunities are posted on https://switch.com/careers and the official Switch LinkedIn Company page https://www.linkedin.com/company/switch-data-centers/. Switch will never ask you to pay fees, purchase equipment, send money, cash a check, or transfer funds as part of recruiting. Personal information is collected only through approved Switch systems. If you suspect recruiting fraud, stop communicating with the sender and review FTC guidance https://consumer.ftc.gov/articles/what-do-if-you-were-scammed. Equal Employment Opportunity Switch is an Equal Opportunity Employer. We provide employment opportunities without discrimination or harassment based on any characteristic protected by applicable federal, state, or local law. Accommodations Switch provides reasonable accommodations to qualified individuals with disabilities throughout the hiring process. If you need an accommodation, contact careers@switch.com. Switch also considers qualified applicants with criminal histories in accordance with applicable law. Recruitment Agencies Switch does not accept unsolicited resumes or candidate submissions from agencies without a current written agreement. Switch is not responsible for fees related to unsolicited submissions.