Order Management Analyst

About the role

The Order Management Specialist is a critical member of the transactional operations and customer support team. This role is primarily responsible for interfacing with customers for all communication related to customer purchase orders. The Specialist works alongside the Sales Executive, Account Manager, and Operations Coordinator to ensure the customer receives a flawless purchase and fulfillment experience, working directly in the accounting (SAGE) and order management (Salesforce.com) systems.

Responsibilities

• Receiving and initiating order-related calls and email communication with customers.
• Entering sales and purchase orders into SAGE and Salesforce, verifying data accuracy, managing order approvals, and submitting orders to appropriate Ops Teams (China, US, Mexico).
• Coordinating with operations team on pricing, production scheduling, and shipping.
• Communicating shipping options and rates to customers.
• Proactively tracking shipping and updating customers on order status and changes.
• Updating shipping information in the system and working with the Logistics Team to ensure clearance documents are prepared and provided timely.
• Ensuring a flawless ordering and fulfillment experience.

Qualifications

• Bachelor’s degree in business, procurement, supply chain, or related fields from an accredited college or university.
• Experience in business-to-business customer account support and order management of consumer products is highly preferred.
• Strong communication and organizational skills.
• A passion for providing exceptional customer service.
• Experience in beauty, skincare, or cosmetic industries encouraged.

Benefits

• Healthcare Benefits including Medical, Prescription, Vision & Dental Coverage (United Healthcare)
• Voluntary STD & LTD (New York Life)
• 401(k) Retirement Planning (Fidelity)
• Discount Program*

Eligibility: full‑time employees working at least 30 hours per week; coverage effective the 1st of the month following 60 days of employment.

Pay

$28.00/hour

Schedule

Full‑time onsite for training, with possible hybrid arrangement afterwards; 12‑month contract‑temp position located in Dallas, TX 75235.