Order Fulfillment Supervisor Full Time

Job Summary

Working closely with the Assistant Club Manager, the Omni Supervisor is responsible for providing leadership and direction within the club and driving club performance, particularly for the departments that he/she directly manages. Perform all OMNI functions, lead the Omni team members and to establish operational efficiencies, maintain policies and procedures and deliver an outstanding member experience.

Major Tasks, Responsibilities, And Key Accountabilities

• Process Member orders in a fast, courteous, and friendly manner by pulling merchandise from a pick list/(RF) device, moving merchandise from sales floor to staging area.
• Update merchandise locations, and operating equipment, to maintain consistency and organization with product placement and staging areas.
• Utilizes a handheld scanner device (RF) device to pick orders from the sales floor. Uses handheld scanner device (RF) to verify merchandise.
• Communicates problems with inventory and/or equipment with Home Office and can recommend process improvements with inventory discrepancies.
• Identifies expired or short dated Items included on pick list and communicates concerns with Club Leadership.
• Sets service standard expectations for all team members.
• Guarantees service excellence through all points of contact.
• Ensures all orders are picked in a timely manner to meet all productivity requirements.
• Works with a high level of urgency to ensure service level agreements are met.
• Maintains a clean and organized area within the OMNI Space.
• Bin storage to organize members orders used based on gold standards.
• Storage bins regularly cleaned and maintained based on safety standards.
• Know Your Business: Acquire a deep knowledge of key metrics and reporting for total club and department performance.
• Drive performance and profitability by using reporting to identify trends and areas of opportunity.
• Have the foresight to see a breakdown in process and correct it before it negatively impacts club performance metrics.
• Communicate a simple message to your team on the connection between consistent operational performance and achieving club performance goals and metrics.

Qualifications

• Must have at minimum 1 year experience of overseeing a team of 5 or more employees within a professional setting.
• Goal setting for performance and meeting deadlines.
• Organizing workflow.
• Assigning tasks, supporting staff, and reporting to Assistant Club Management.
• Monitoring employee productivity.
• Communicating with Club Leadership – relaying information.
• Demonstrate leadership capabilities, including driving team member engagement, managing/supervising cross-functional teams, training team members, and driving and communicating results.
• Able to own and deliver against strategic initiatives and objectives.
• Committed to driving outstanding service to all Members.
• Open shift availability required.
• Must be 18 years of age.
• Previous order pulling experience preferred.
• Previous RF scanner experience preferred.
• Computer proficiency required.