Order Fulfillment Supervisor Full Time

Job Summary

Working closely with the Assistant Club Manager, the Omni Supervisor is responsible for providing leadership and direction within the club and driving club performance, particularly for the departments that he/she directly manages. Perform all OMNI functions, lead the Omni team members and to establish operational efficiencies, maintain policies and procedures and deliver an outstanding member experience.

Major Tasks, Responsibilities, And Key Accountabilities

• Process member orders in a fast, courteous, and friendly manner by pulling merchandise from a pick list/(RF) device, moving merchandise from sales floor to staging area.
• Update merchandise locations, and operating equipment, to maintain consistency and organization with product placement and staging areas.
• Utilizes a handheld scanner device (RF) device to pick orders from the sales floor. Uses handheld scanner device (RF) to verify merchandise.
• Communicates problems with inventory and/or equipment with Home Office and can recommend process improvements with inventory discrepancies.
• Identifies expired or short dated Items included on pick list and communicates concerns with Club Leadership.
• Sets service standard expectations for all team members.
• Guarantees service excellence through all points of contact.
• Maintains a clean and organized area within the OMNI Space.
• Ensures all orders are picked in a timely manner to meet all productivity requirements.
• Works with a high level of urgency to ensure service level agreements are met.
• Ensures operational efficiencies, processes, and productivity standards are executed with 100% adherence to established SOP for BOPIC, BOPIC Fresh, Curbside and Ship from Club.
• Teach, coach and train Omni Experience Ambassadors on club policies and procedures and best order pulling practices.
• Directly manages and assesses Team Member performance, provides actionable feedback and coaches, teaches, and develops talent.
• Affords direct supervision and management of all Omni team member.
• Assists in hiring, training, and performance management of all Omni team member.
• Ensures all departments are properly staffed.
• Prints staging ticket, packing slip, shipping labels, and other related documents.
• Safely packages the order in accordance with standard operating procedures.
• Handles damaged goods and spoiled products in accordance with standard operating procedures.
• Reviews and manages daily and weekly OMNI reporting.
• Maintains all club policy and procedures.
• Reviews ordering and replenishment of supplies for the department.
• Maintains all club policies and procedures, including proper dress code attire.
• Performs other duties as assigned, including working in other departments as needed.

Qualifications

• Must have at minimum 1 year experience of overseeing a team of 5 or more employees within a professional setting.
• Goal setting for performance and meeting deadlines.
• Organizing workflow.
• Assigning tasks, supporting staff, and reporting to Assistant Club Management.
• Monitoring employee productivity.
• Communicating with Club Leadership – relaying information.
• Demonstrate leadership capabilities, including driving team member engagement, managing/supervising cross-functional teams, training team members, and driving and communicating results.
• Committed to driving outstanding service to all Members.
• Able to own and deliver against strategic initiatives and objectives.
• Open shift availability required.
• Must be 18 years of age.
• Previous order pulling experience preferred.
• Previous RF scanner experience preferred.
• Computer proficiency required.