Order Fulfillment Specialist

Responsibilities

• Serve as the primary point of contact for customer purchase order submissions and sales order creation.
• Review incoming orders against customer purchase orders to identify discrepancies in quantities, pricing, and billing information.
• Resolve issues related to special pricing agreements by collaborating with Sales and Business Development teams and other relevant stakeholders.
• Confirm all required documentation for contract order processing is present and complete.
• Request and follow up on any missing documentation needed to process orders accurately and on time.
• Verify that each order matches the end user purchase order or quote, line by line when necessary, to ensure accuracy.
• Build and maintain strong relationships with internal and external customers, demonstrating a customer-focused approach in all interactions.
• Provide customer service support by supplying tracking information, order acknowledgments, and order status updates in a timely manner.
• Review documents such as production schedules and work orders to ensure customer delivery dates are accurate and achievable.
• Utilize ERP systems, including NetSuite, to enter, update, and manage orders and related data.
• Utilize Microsoft Office tools, particularly Excel, Outlook, Word, and PowerPoint, to support order processing, reporting, and communication.
• Support account management and customer relationship management activities to enhance customer satisfaction and retention.
• Collaborate with cross-functional teams, including Sales, Business Development, Operations, and Manufacturing, to resolve issues and ensure smooth order fulfillment.
• Work effectively under periodic or cyclical time pressures, managing time-sensitive tasks and responding to constant technical data feedback.
• Apply strong analytical and problem-solving skills to address order-related issues and improve processes where possible.
• Independently follow and execute assigned work, ensuring tasks are completed accurately and on schedule.
• Contribute to a collaborative team environment by sharing information, supporting colleagues, and participating in continuous improvement efforts.

Essential Skills

• 2 to 5 years of experience in customer service and order entry, preferably within a manufacturing environment.
• Proven experience in managing customer relationships and supporting customer satisfaction initiatives.
• High proficiency with Microsoft Office products, including Excel, Outlook, Word, and PowerPoint.
• ERP system experience, with NetSuite knowledge strongly preferred.
• Experience with order entry, order processing, and data entry in a business or manufacturing context.
• Strong verbal and written communication skills for interacting with customers and internal stakeholders.
• Excellent attention to detail when reviewing purchase orders, sales orders, and supporting documentation.
• Customer service skills with a focus on maintaining and improving customer satisfaction and relationships.
• Ability to perform work under periodic or cyclical time schedules and stresses, including time-sensitive job demands and constant technical data feedback.
• Associate’s or Bachelor’s degree in a related field.
• Ability to work independently without direct supervision and act as a self-starter.
• Ability to employ effective time management skills to handle multiple tasks and deadlines.
• Comfort working in a multi-cultural business environment.
• Strong analytical, decision-making, and problem-solving skills.
• Ability to work collaboratively within a team environment.

Additional Skills & Qualifications

• Experience with Salesforce CRM, particularly in a support or cloud environment.
• Manufacturing industry experience in a similar order fulfillment, sales administration, or customer service role.
• Familiarity with inventory processes and manufacturing workflows.
• Experience in account management and sales administration.
• Comfort working with language barriers and diverse communication styles in a global or multi-cultural setting.