Order Fulfillment Representative I

About the role

IGT's Order Fulfillment Representative performs sales order processing of spare parts tickets, delivering thrilling, responsible, and unforgettable gaming experiences on a global scale.

Responsibilities

• Research customer requests, generate quotes, manage orders, and plan/expedite shipments when necessary.
• Process high volume parts tickets with guidance.
• Work with Inside Sales and customers to ensure timely and accurate documentation and delivery of machines.
• Achieve expected levels of accuracy in accordance with Tier II Quality Objectives.
• Work directly with customers to ensure timely and accurate documentation and delivery of machines according to strict compliance regulations.
• Coordinate between IGT departments and customers regarding order status, compliance issues, product availability, pricing, documentation, and delivery of parts.
• Perform additional duties as assigned.

Requirements

• Minimum Education: High School Diploma or equivalent.
• 1 year of work experience preferably in a sales order administration or manufacturing customer service role.
• Proficiency in Microsoft Office Applications.
• Self-starter with the ability to produce high-level results without supervision.
• Ability to work well under pressure in a fast-paced environment.
• Strong customer service experience and professional phone etiquette.
• Effective cross-functional team communication with internal and external partners.
• High level of attention to detail.
• Casino industry experience preferred.
• SAP experience preferred.

Skills

• Building collaborative relationships.
• Decision making.
• Drive results.
• Foster innovation.
• Personal energy.
• Self-leadership.

Pay

The estimated starting compensation range for this role is $20/hr – $24/hr USD, based on a good-faith assessment at the time of posting. Actual compensation may vary.

Benefits

• Comprehensive benefits package, which may include a 401(k) savings plan with company contributions.
• Medical, dental, and vision insurance.
• Life and disability coverage.
• Paid time off.
• Tuition reimbursement.
• Other wellness programs, subject to eligibility requirements.
• Bonus or commission opportunities, depending on the role.