Order Fulfillment Lead

Position Overview

The Order Fulfilment Lead plays an important part in serving our field and office personnel with excellent customer service and teamwork while incorporating our core values of Safe, Accountable, Professional, Motivated, Can Do, and Curious. This position is responsible for handling a large volume of orders and variety of tools and equipment. The Order Fulfilment Lead oversees the entire process for tool orders – from assisting walk-ins, to tracking backorders, to scheduling jobsite rentals.

Responsibilities

• Maintain a safe and clean work area.
• Lead daily tool order operations: Ensure orders are quickly and accurately completed.
• Escalate any out-of-stock items to Tool Support & Inventory Manager.
• Ensure ToolHound has been updated with issued items.
• Ensure items are safely and accurately stored.
• Tool & Consumable inventory counts are accurate.
• New items are properly tagged (barcoded) and scanned into ToolHound.
• Help with tool ordering, stock refilling, and special projects.
• Absorb and assist with data remediation and cleanup within ToolHound.
• Assists Warehouse Leadership on special projects or initiatives.
• Cultivate a fun and productive work environment.
• Assist with other warehouse tasks as needed.
• Perform other duties as assigned.

Skills And Abilities

• Strong interpersonal and customer service skills.
• Excellent communication skills.
• Strong problem-solving skills.
• Intermediate math skills.
• Intermediate computer skills.
• Strong attention to detail.
• Friendly and approachable.
• Strong desire for accuracy and thoroughness in one’s work.
• Comfortable with technology and implementation of process.

Education And Experience

• A high school diploma or equivalent required.
• Five years of customer service experience.
• Prior experience in warehouse, construction, order fulfillment, or tools/equipment roles required.

Physical Requirements

• Ability to frequently lift up to 50 lbs.
• Prolonged periods of standing.
• Frequent use of keyboard and computer mouse.
• Work both indoors and outdoors during all seasons.