Order Fulfillment Coordinator, Diamonds Direct

Core Responsibilities

• Create and process job orders, special orders and shop supplies
• Monitor order status, exceptions, and delays; escalate when service levels are at risk
• Serve as a critical execution layer within Central Operations, partnering with store fulfillment
• Support central receiving workflows and validate stock receipts before store distribution
• Aid in order-related customer or store inquiries routed to Central Ops
• Create, maintain, and correct SKUs (including diamond and lab SKUs)
• Ensure pricing accuracy, vendor alignment, and system data integrity
• Resolve duplicate or incorrect SKUs tied to job orders or memo items
• Support QC workflows (diamond testing, validation, and receipt checks)
• Support vendor coordination activities (shipping confirmations, memo returns, discrepancies)
• Assist with memo reporting, reconciliation, and exception tracking
• Ensure vendors are following centralized shipping instructions to Charlotte and vendor follow-ups
• Support shop supply ordering
• Support centralized reporting by maintaining accurate operational data
• Track order backlogs, aging, and exceptions for leadership visibility
• Aid in audit preparation and end-of-period cleanup activities
• Serve as a first-line Central Ops support resource for store operations questions
• Provide consistent, documented responses aligned to Central Ops process guides

Required Skills & Experience

• Strong operational execution and attention to detail
• Comfort working in high-volume, process-driven environments
• Ability to follow standardized workflows and escalate appropriately
• Experience with inventory systems, job orders, or retail operations (preferred)
• Clear written communication skills for store and vendor interactions

Success Measures

• Order accuracy and turnaround time
• Reduction in store-level operational workload
• SKU and data error reduction
• Positive store feedback on Central Ops responsiveness

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