Order Fulfillment Coordinator

Position Summary

We are seeking an Order Fulfillment Coordinator to help process orders with accuracy and compliance, ensuring proper tracking, tracing, and delivery. This logistics-focused role requires strong communication skills with pharmacies, along with managing order verification, issue resolution, and system updates in our CRM. An understanding of the pharmaceutical space is preferred, along with proficiency in CRM and order fulfillment best practices.

About 10X Health System

10X Health System is a pioneering company at the forefront of the health and wellness industry, dedicated to revolutionizing the way individuals approach their personal health and well-being. With a philosophy rooted in the principle that optimal health is the foundation for a life lived to the fullest, 10X Health provides cutting-edge solutions and personalized health plans designed to empower individuals to achieve and maintain peak physical and mental performance.

Objectives

• Process orders with accuracy and compliance to ensure seamless fulfillment
• Cook with pharmacies to manage medication orders efficiently
• Maintain a clean and up-to-date opportunity pipeline by ensuring all orders are processed daily
• Troubleshoot and resolve pharmacy or patient medication issues
• Work with retention and operations teams to enhance the patient experience and ensure smooth account handoff
• Verify and approve all applicable discounts
• Communicate order rejections to the account owner and supervisor, providing reasons for rejection
• Onboard new pharmacies and research medications to address questions or concerns
• Update and maintain price books in Salesforce
• Manage and implement new promotions in Salesforce based on marketing campaigns
• Collaborate with the medical coordinator on cases or orders that do not meet compliance standards

Competencies

• Understanding of order tracking and tracing best practices
• Knowledge of efficient order fulfillment processes and inventory management
• Ability to manage high volumes of pharmaceutical inventory with precision
• Proficiency in CRM platforms, such as Salesforce or HubSpot, for procurement and order management
• Experience with requisitioning, receiving, and processing pharmaceutical orders
• Familiarity with pharmacy operations, drug sourcing, and fulfillment processes
• High attention to detail and accuracy in order processing and compliance
• Strong communication skills to effectively collaborate with internal teams and pharmacies
• Excellent customer service mentality with a focus on resolving issues and ensuring customer satisfaction

Education & Experience

• Must possess an active, unrestricted Pharmacy Technician license issued by the Arizona State Board of Pharmacy
• Proficient in CRM platforms, such as Salesforce or HubSpot
• Proficient in EHR systems, such as Dr.Chrono
• High school diploma or equivalent

Physical Requirements

• Prolonged periods of time sitting at a desk or computer