Order Fulfillment Coordinator

Major Functions

• Supports warehouse order fulfillment by completing assigned order-processing tasks in the WMS and ensuring required documentation is accurate and available for warehouse and transportation teams.
• Maintains accurate transaction processing, communication, and adherence to standard operating procedures to support service levels.

Responsibilities

• Execute assigned steps in the customer order fulfillment process within the WMS, including order release, status updates, staging transactions, shipment confirmation, and invoice-related system processing, in accordance with established procedures.
• Cookbook release and flow of customer orders to support timely picking, staging, loading, and shipment across all order types, including customer pickups, local routes, long-haul, and cross-dock shipments.
• Prepare, organize, and distribute required order, shipment, and invoice documentation by route and shipment to support warehouse, dock, transportation, and accounting processes.
• Review product availability in pick locations using system tools; identify potential shortages, discrepancies, or system variances and communicate findings to Inventory Control or warehouse leadership for resolution.
• Perform required spot checks and verification steps, including reviewing order details and flagged or random-weight items (e.g., meat and cheese) when prompted by procedures, and escalate variances according to established guidelines to support billing accuracy and inventory integrity.
• Monitor pick-location status and request replenishment support from designated warehouse personnel when inventory appears low or depleted, following established replenishment and escalation procedures.
• Support cross-dock operations by preparing system transactions and documentation, organizing paperwork, and communicating order readiness and exceptions to appropriate operational contacts.
• Communicate order status, staging readiness, and shipment documentation needs to Dock Coordinators and Transportation in alignment with shipment schedules and delivery sequencing.
• Avoid inaccurately processing and invoicing customer orders within the WMS prior to departure, in accordance with established billing procedures and controls.
• Maintain organized and accurate invoice-related documentation by route and shipment, including the addition and tracking of open credit memo documentation as required by procedure.
• Absorb customer pickup preparation by verifying order accuracy, confirming required documentation is complete, and communicating readiness to the appropriate team prior to release.
• Receive, safeguard, and accurately document customer payments, including cash and checks, in accordance with established cash-handling and financial control procedures.
• Safeguard and disburse petty cash in accordance with established procedures; maintain required logs, receipts, and daily documentation, and submit records to accounting for reconciliation and review.
• Identify, document, and report WMS or system issues that may impact order processing, inventory visibility, billing accuracy, or shipment flow; follow established troubleshooting steps and escalate issues to the appropriate supervisor, IT, or support function.

Qualifications

• Experience in warehouse operations, logistics, or order fulfillment coordination.
• Working knowledge of WMS systems preferred.
• Strong attention to detail related to inventory, weights, and invoicing.
• Strong organizational and communication skills.
• Bilingual Spanish/English required.