Order Fulfillment Associate - Romeoville, IL

About the role

Ro is a direct-to-patient healthcare company focused on providing convenient, end-to-end healthcare solutions. Our mission is to help patients achieve their health goals through a vertically integrated platform that includes telehealth, labs, and pharmacy services. Ro operates nationwide, serving millions of patients across the U.S., including areas previously underserved.

Responsibilities

• Pack and ship outbound patient orders accurately and efficiently in accordance with company SOPs
• Prepare shipments, including building boxes and assembling packaging materials, to ensure timely dispatch and delivery expectations are met
• Assist with the receipt and organization of incoming inventory from the warehouse as needed
• Occasionally operate manual pallet jacks to move materials and support workflow across the facility
• Maintain accurate inventory levels through proper stocking and organization practices
• Monitor supply levels during daily operations and communicate low stock to team leads or management, and replenish fulfillment inventory to ensure packing stations remain stocked and operational
• Maintain a clean, safe, and organized workspace across all fulfillment areas
• Collaborate with team members to meet daily shipping targets and operational deadlines
• Follow established workflows and safety protocols to ensure quality and productivity standards are upheld
• Communicate clearly and effectively with team members to support smooth day-to-day operations
• Perform additional fulfillment and warehouse tasks as assigned by supervisors or team leads

Requirements

• Strong attention to detail with a focus on accuracy in packing and shipping outbound orders
• Ability to follow established SOPs and safety protocols while maintaining a clean, organized workspace
• Comfortable working in a fast-paced, high-volume fulfillment environment with shifting priorities
• Effective communication skills and the ability to collaborate with team members to meet daily shipping goals
• Proactive, dependable, and team-oriented mindset with a strong sense of accountability
• Dependable and punctual, with a strong work ethic and team-oriented mindset
• Long periods of standing, must be able to bend at the waist and knee, and occasionally lift up to 50 lbs

Qualifications

• High school diploma or equivalent
• Experience in a similar role preferred
• Ability to work independently and as part of a team
• Basic computer skills, including proficiency with Microsoft Office

Skills

• Attention to detail
• Accuracy in packing and shipping
• Fast-paced, high-volume environment
• Effective communication
• Teamwork and collaboration
• Physical stamina and strength

Benefits

• Full medical, dental, and vision insurance + OneMedical membership
• 401(k) with company match
• Wellbeing + Learning & Growth reimbursements
• Paid parental leave + Fertility benefits
• Pet insurance
• Student loan refinancing
• Virtual resources for mindfulness, counseling, and fitness

Pay

Competitive salary based on experience

Schedule

Full-time position with flexible hours to accommodate shifts and operations needs