Order Entry Specialist

Visual Comfort & Co. is the premier resource for decorative and architectural lighting, ceiling fans, system controls and automated shading solutions from the most influential designers in the world. We offer a market-leading range of premium products across categories, styles and price points, remaining committed to beautiful design and a world-class customer experience.

About the role

The Order Entry Specialist is responsible for entering, reviewing, and maintaining customer orders within the Company's ERP systems with a high degree of accuracy, timeliness, and attention to detail. This role supports the customer experience and sales process by managing order entry, verifying order information, maintaining data integrity, coordinating with internal departments, and ensuring orders are processed in accordance with company standards and procedures.

Responsibilities

• Enter customer purchase orders, RFQs, and related order information into the Company's ERP system, JDE.
• Review orders for completeness and accuracy, including pricing, quantities, product codes, specifications, shipping instructions, and payment terms.
• Generate pro-forma invoices and other order-related documentation as required.
• Maintain customer and order records, ensuring data integrity and compliance with company standards.
• Investigate and resolve order or data discrepancies, escalating issues as appropriate.
• Coordinate with Sales, Customer Experience, Accounting, Operations, and Logistics teams to support efficient order processing and issue resolution.
• Communicate effectively with customers and internal stakeholders via phone, email, and other communication channels.
• Identify opportunities to improve processes, increase efficiency, and enhance data accuracy and customer satisfaction.
• Adhere to company policies regarding confidentiality, compliance, recordkeeping, and data management.
• Perform other duties and special projects as assigned.

Requirements

• High School Diploma or GED required; Associate degree preferred.
• Minimum of 3-5 years of order entry, data entry, customer service, sales support, or related administrative experience.
• ERP system experience required; JD Edwards (JDE), or similar platforms strongly preferred.
• Proficiency in Microsoft Office Suite, particularly Excel and Outlook.
• Strong data entry skills with a demonstrated ability to maintain speed and accuracy.
• Exceptional attention to detail, organizational skills, and commitment to quality.
• Strong verbal and written communication skills with a customer-focused approach.
• Ability to prioritize multiple tasks, manage changing priorities, and meet deadlines in a fast-paced environment.
• Strong problem-solving skills and ability to work both independently and collaboratively.
• Experience in manufacturing, hospitality, design, wholesale/distribution, or related industries, and familiarity with logistics processes, is preferred.

Benefits

• Work-Life Balance: Monday – Friday, 8:00am – 5:00pm with occasional overtime and/or weekend work anticipated.
• Training & Development: A comprehensive and structured training program, complemented by ongoing education and opportunities for career advancement.
• Paid Time Off: Generous vacation accrual and paid time off policies.
• Holidays: 7 paid holidays per year, in addition to 2 floating holidays.
• Health Benefits: Visual Comfort covers the majority of employee medical premiums, and offers competitive vision and dental coverage available starting the first of the month following your start date.
• Insurance: Company-provided life insurance and short-term disability coverage.
• Retirement: 401(k) plan with company matching up to 4%, available beginning the first of the month following your hire date.

Pay

$24 to $26 per hour. Compensation is based on individual factors, including skill set, relevant experience, and work location.