Order Entry Coordinator

About the Role

Are you someone who enjoys solving problems, learning technical products, and providing outstanding customer support? We're seeking a Customer Experience Representative to join a growing team that supports customers and internal sales representatives through order processing, quoting, troubleshooting, and account support.

This is not a high-volume call center position. Instead, you'll manage detailed customer requests, custom product orders, and order-related questions while collaborating with departments such as Engineering, Warehouse Operations, and Sales. You'll begin by learning products, systems, and processes through order entry and order processing before expanding into more complex customer support responsibilities.

This is an excellent opportunity for someone who enjoys combining customer service, analytical thinking, and technical problem-solving while building expertise in a specialized industry.

Responsibilities

• Provide professional customer support to customers and internal sales representatives.
• Process customer orders accurately and efficiently, including custom and client-specific orders.
• Prepare and maintain customer quotes based on product specifications and customer requirements.
• Monitor and expedite orders to ensure timely delivery and customer satisfaction.
• Research and resolve order discrepancies, shipment issues, and customer concerns.
• Partner with Engineering, Warehouse, Production, and Sales teams to answer customer questions and resolve complex requests.
• Support restocking transactions and order modifications.
• Maintain accurate customer and order information within company systems.
• Utilize Outlook, Excel, SAP, and other business applications to manage daily workflow.
• Develop technical and mechanical product knowledge to better support customer needs.
• Ensure a high level of accuracy, attention to detail, and data integrity in all order processing activities.
• Participate in ongoing training, cross-training, and professional development opportunities.

Qualifications

• Minimum of 1 year of customer service, customer support, or order entry experience.
• Strong analytical and problem-solving abilities.
• Strong computer skills and ability to learn new systems quickly.
• Typing speed of 45+ words per minute.
• Positive, professional, and customer-focused attitude.
• High School Diploma or equivalent.

Training & Career Development

We believe investing in employees leads to long-term success. New team members receive a comprehensive 12-week onboarding and training program designed to build both technical product knowledge and system proficiency.

Additional development opportunities include:

• Dedicated onsite training resources
• Paid skills training and cross-training
• Educational reimbursement assistance
• Professional certifications and memberships
• Online and instructor-led learning opportunities
• Career advancement pathways
• Opportunities to train at other U.S. locations
• Bilingual training support

Why Apply?

• Comprehensive paid training program
• Exposure to technical and mechanical product applications
• Collaborative team-focused culture
• Strong opportunities for career growth and advancement
• Stable industry with long-term development potential
• Supportive environment that values learning, teamwork, and employee success

Job Type & Location

This is a Contract to Hire position based out of Waunakee, WI.

Pay and Benefits

The pay range for this position is $23.21 - $23.21/hr. Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan (Pre-tax and Roth post-tax contributions available)
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

Application Deadline

This position is anticipated to close on Oct 30, 2026.

Workplace Type

This is a fully onsite position in Waunakee, WI.