Order Coordinator Parts

About the role

Cogent is currently seeking an Order Coordinator. The ideal candidate will have an associate’s degree (minimum) along with previous experience in a customer service/order coordination/scheduling position.

Responsibilities

• Reviews orders for accuracy and completion. Clarifies invalid and unclear order requirements with sales staff
• Enters all sales orders from Application Engineers into our ERP system
• Places orders with vendors to purchase customer orders
• Computes prices, shipping costs and any appropriate discounts
• Handles inbound calls from customers, vendors and sales personnel
• Provides sales quotes for parts to customers from vendor provided resources
• Determines appropriate timing of orders to ensure timely delivery and cost savings
• Verifies and updates customer information
• Checks customer account for credit and outstanding payments
• Informs customer and/or salesmen of shipping date and any possible delays
• Accurately prepares invoices in our billing system
• Electronically files copies of all orders received
• Adheres to productivity standards to ensure all orders are handled in a timely and efficient manner
• Customer Service is KEY; you will have contact with customers on a daily basis

Requirements

• Proficient in MS Office Word, Excel, and Google Drive and Gmail
• Fast-paced self-motivator who promotes teamwork among co-workers
• Ability to multi-task such as simultaneously using telephone and computer skills
• Must have a general knowledge of basic mathematical computations
• Experience using Epicor Prophet 21 or similar ERP software programs preferred
• Experience using Salesforce or similar CRM preferred

Qualifications

Qualified candidates will have the following knowledge, skills and abilities:

• Proficient in MS Office Word, Excel, and Google Drive and Gmail
• Fast-paced self-motivator who promotes teamwork among co-workers
• Ability to multi-task such as simultaneously using telephone and computer skills
• Must have a general knowledge of basic mathematical computations
• Experience using Epicor Prophet 21 or similar ERP software programs preferred
• Experience using Salesforce or similar CRM preferred