Order Coordinator Manager – Shop Service

About the role

Are you an experienced operations leader who enjoys staying close to the work while developing a high-performing team? Do you thrive in fast-paced service environments where organization, communication, and accountability drive success? Cogent, Inc is hiring an Order Coordinator Manager - Shop Service to lead our Shop Service Order Coordination team while actively managing their own shop service coordination workload. This is a true hands-on leadership role ideal for a manager who leads by example, balances strategic oversight with daily execution, and takes pride in delivering exceptional customer experiences.

The Order Coordinator Manager - Shop Service is responsible for overseeing the coordination of shop service work from start to finish, ensuring jobs are planned accurately, resources are secured, schedules are optimized, and customer expectations are met or exceeded. In addition to leading, mentoring, and developing the Shop Service Order Coordination team, this role personally coordinates assigned shop service jobs, serving as a working manager who remains deeply connected to day-to-day operations.

Why Join Cogent? Cogent is a growing, employee-owned (ESOP) organization made up of best-in-class operating companies serving Industrial, Municipal, Commercial Building Trades, and Oil & Gas markets. Our employee-owners share in the success they help create and are empowered to make meaningful contributions every day.

Responsibilities

• Lead, coach, and develop the Shop Service Order Coordination team
• Independently manage shop service coordination work, including estimates, scheduling, procurement, and customer communication
• Distribute and prioritize work across the team to meet service timelines and customer commitments
• Collaborate with Sales, Operations, and Service leadership to align expectations and resources
• Develop, implement, and continuously improve standardized field service workflows
• Establish, track, and report on key performance metrics for service coordination
• Mentor team members through feedback, performance reviews, and development planning
• Participate in leadership meetings, manager calls, and company initiatives
• Support recruiting, onboarding, and training of new team members
• Complete administrative responsibilities such as approvals and reporting
• Embody Cogent’s core values and lead by example

Qualifications

• High school diploma required (Associate’s degree preferred)
• Proficiency in Microsoft Word, Excel, and email
• Valid driver’s license
• Field service coordination, operations, project coordination, or service management
• Experience managing or mentoring team members
• Salesforce or CRM experience (preferred)

Benefits

• Competitive pay
• Employee Ownership (ESOP)
• 401(k) with company match
• Profit-sharing bonuses
• Medical, dental, vision, and life insurance
• Generous PTO, paid holidays, and volunteer time off
• Leadership development and career advancement opportunities

Why This Role Stands Out: This is not a desk-only management role. It’s an opportunity to lead a team, manage real work, improve processes, and make a visible impact—all while sharing in the success of an employee-owned company.