Order Administrator
for sections like About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. Use - for any list of duties/requirements/benefits, and
for prose. Do NOT repeat job title as heading. Do NOT put Job ID/requisition numbers as headings. Preserve ALL substantive information; do NOT invent or summarize away detail. Remove cookie/navigation/legal/EEO/equal-opportunity/scam-warning boilerplate, duplicated lines, and application instructions. Include a section ONLY when posting has real, specific content for it — never emit a heading followed by filler/placeholder text. Prefer few substantive sections over many thin ones.
We need to parse the posting.
Job Title: Order Support Customer Service Representative
Job Description: This contract role provides front-line customer service and order support in a fast-paced, team-based environment. You will handle a high volume of inbound calls and emails, perform basic order entry, and support a major digital transformation, including the migration from Microsoft AX to D365. The position offers structured training, dedicated mentorship, and the opportunity to gain hands-on experience with enterprise systems while contributing to a critical system go-live.
Responsibilities: list of bullet points.
Essential Skills: list.
Additional Skills & Qualifications: list.
Work Environment: description.
Job Type & Location: This is a Contract position based out of Newberg, OR.
Pay And Benefits: pay range $24.00 - $24.60/hr. Benefits list.
Workplace Type: fully onsite position in Newberg, OR.
Application Deadline: anticipated to close on Sep 21, 2026.
About Aston Carter: description.
We need to remove boilerplate: equal opportunity employer, accommodation, San Francisco Fair Chance, Massachusetts Lie Detector, Use of AI, etc.
Also remove duplicated lines.
We need to decide which sections to include.
We have content for:
- About the role (the Job Description paragraph) maybe "About the role" heading.
- Responsibilities (list)
- Skills (Essential Skills and Additional Skills & Qualifications could be combined under Skills or Qualifications). The instruction: Use headings like About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. We can combine essential and additional into Skills or Qualifications. Probably "Skills" heading for both essential and additional.
- Qualifications maybe not separate; we could put under Skills.
- Benefits: we have benefits list.
- Pay: we have pay range.
- Schedule: we have standard hours approx 8:30 a.m. to 5:00 p.m., with potential case-by-case flexibility. Also mention Workplace Type fully onsite. Could be Schedule section.
- Work Environment maybe could be under About the role or separate but we have no heading for Work Environment in allowed list; we could incorporate into About the role or maybe under Responsibilities? Better to include as part of About the role or maybe a separate "Work Environment" not allowed; we can omit heading but include content in About the role paragraph.
- Job Type & Location: could be included in About the role or maybe under a heading like "About the role" includes location and contract type. Or we could add a "Job Type & Location" but not in allowed headings; we can incorporate into About the role.
- Application Deadline: maybe not needed; it's metadata but could be included in a short paragraph under About the role? The instruction says do NOT put Job ID/requisition numbers as headings — fold minor metadata into a short
or drop it. Application deadline is minor metadata; we can include in a short p.
- About Aston Carter: company description; could be included under About the role? Might be considered boilerplate but it's substantive about the employer. Could be included as a separate section maybe "About the company" but not in allowed headings. Could fold into About the role paragraph.
We need to preserve all substantive information; not invent or summarize away detail. So we need to keep all details from responsibilities, essential skills, additional skills, work environment, pay, benefits, schedule, location, contract duration, etc.
We must not create sections with filler text. So we need to ensure each heading we use has real content.
Potential sections:
About the role
-> paragraph summarizing role description, contract, location, training, mentorship, etc.
Responsibilities
-> - each responsibility.
Skills
-> could combine essential and additional skills into a list.
Benefits
-> list of benefits.
Pay
-> paragraph with pay range.
Schedule
-> paragraph with standard hours and flexibility, plus note fully onsite.
We should not include Requirements or Qualifications if we don't have distinct content; we can skip those headings.
We must not repeat job title as heading.
We must not include boilerplate like EEO, accommodation, etc.
We need to ensure we preserve all substantive information: let's extract.
From Job Description paragraph:
"This contract role provides front-line customer service and order support in a fast-paced, team-based environment. You will handle a high volume of inbound calls and emails, perform basic order entry, and support a major digital transformation, including the migration from Microsoft AX to D365. The position offers structured training, dedicated mentorship, and the opportunity to gain hands-on experience with enterprise systems while contributing to a critical system go-live."
From Responsibilities list:
- Answer a high volume of inbound phone calls, typically around one minute each, and route customers to the appropriate internal resources.
- Serve as the first point of contact for customer inquiries, ensuring professional, friendly, and timely call handling.
- Provide approximately 80% phone and email support to customers and internal teams.
- Perform basic and minor order entry tasks during periods of lower call volume.
- Handle approximately 20% basic order entry and administrative support for customer orders.
- Enter and update customer orders accurately in Microsoft AX, Microsoft 365, and related systems.
- Compile, create, and modify reports using database software and Microsoft Office applications.
- Administer various programs, projects, and processes according to department requirements, acting as a resource for the department.
- Maintain accuracy and attention to detail while working across multiple systems and tools.
- Support the Order Support team during the Microsoft AX to D365 migration and related system transitions.
- Follow established processes while adapting to new tools and workflows introduced through the digital transformation.
- Escalate issues appropriately to Order Support level 2 or leadership when needed.
- Maintain confidentiality of sensitive information and materials at all times.
- Achieve and maintain established quality, productivity, and service standards.
- Communicate clearly and professionally in both written and verbal interactions with customers and internal stakeholders.
Essential Skills list:
- At least 1 year of experience using Microsoft applications in an office or administrative setting.
- At least 1 year of customer service or administrative experience with a confident and professional phone presence.
- Proficiency with office routines and general clerical procedures.
- Demonstrated keyboarding accuracy and efficiency, with the ability to proofread and correct errors effectively.
- Basic data entry skills with a high level of accuracy.
- General math skills and the ability to create electronic spreadsheets and database reports.
- Experience using Microsoft Office, including Outlook and other core applications.
- Strong customer service orientation and ability to handle a high volume of calls and emails.
- Ability to understand and maintain confidentiality of information and materials.
- Good written and verbal communication skills, using clear and effective communication methods.
- Comfort working in an in-office, team-based environment.
- Ability to learn new systems, processes, and tools quickly.
- Strong attention to detail and organizational skills.
Additional Skills & Qualifications list:
- Experience supporting order management or customer service teams.
- Exposure to ERP, CRM, or order management systems.
- Experience working during system implementations, transitions, or digital transformation initiatives.
- Familiarity with Microsoft Dynamics, OrderNet, or similar platforms (preferred but not required).
- Experience in front desk, receptionist, secretarial, or general administrative assistance roles.
- Ability to compile and modify reports using database tools and Microsoft Office.
- Demonstrated ability to work effectively with leadership and cross-functional teams.
- Interest in developing transferable skills in customer service, order processing, and enterprise systems.
Work Environment paragraph:
"This is an in-office, team-based role in a collaborative and supportive environment. Standard hours are approximately 8:30 a.m. to 5:00 p.m., with potential case-by-case flexibility. You will work closely with customers, internal teams, and leadership in a fast-paced setting, especially leading up to and following a major system go-live. The position is a 6–12 month contract with the potential to extend for strong performers. The role is co-supported by the Order Support leadership team and paired with a dedicated mentor to provide structured training, hands-on support, and a smooth onboarding experience. You will use Microsoft AX, Microsoft 365, Microsoft Office (including Outlook), and other enterprise tools as part of daily work, gaining direct exposure to a large-scale digital transformation and evolving order support processes."
Job Type & Location: "This is a Contract position based out of Newberg, OR."
Pay And Benefits: pay range $24.00 - $24.60/hr. Benefits list: Medical, dental & vision; Critical Illness, Accident, and Hospital; 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available; Life Insurance (Voluntary Life & AD&D for the employee and dependents); Short and long-term disability; Health Spending Account (HSA); Transportation benefits; Employee Assistance Program; Time Off/Leave (PTO, Vacation or Sick Leave).
Workplace Type: "This is a fully onsite position in Newberg,OR."
Application Deadline: "This position is anticipated to close on Sep 21, 2026."
About Aston Carter: description.
We need to decide what to include. The instruction: "Remove cookie/navigation/legal/EEO/equal-opportunity/scam-warning boilerplate, duplicated lines, and application instructions." The About Aston Carter section is not boilerplate; it's company description. Might be considered substantive but could be considered fluff. However we need to preserve ALL substantive information; does that include company description? Probably yes, as it's part of the posting. But we could fold it into About the role paragraph as a short note.
We also need to include Application Deadline? It's metadata; we can fold into a short p under About the role or maybe separate but not a heading. The instruction: "Do NOT put Job ID / requisition numbers as headings — fold minor metadata into a short or drop it." So we can include a short p for deadline.
We must not create Pay/Schedule/Benefits sections unless posting actually states them. It does state pay and benefits and schedule (standard hours). So we can include those.
We must not create sections with filler text like "commensurate with experience". We have actual numbers.
Now we need to output only HTML fragment, no /, no markdown.
We'll produce something like:
About the role
This contract role provides front-line customer service and order support in a fast-paced, team-based environment. You will handle a high volume of inbound calls and emails, perform basic order entry, and support a major digital transformation, including the migration from Microsoft AX to D365. The position offers structured training, dedicated mentorship, and the opportunity to gain hands-on experience with enterprise systems while contributing to a critical system go-live. The role is a 6–12 month contract with potential to extend, based in Newberg, OR, and is fully onsite. The position is co-supported by Order Support leadership with a dedicated mentor for structured training and onboarding. Application is anticipated to close on Sep 21, 2026.
Responsibilities
- Answer a
for prose. Do NOT repeat job title as heading. Do NOT put Job ID/requisition numbers as headings. Preserve ALL substantive information; do NOT invent or summarize away detail. Remove cookie/navigation/legal/EEO/equal-opportunity/scam-warning boilerplate, duplicated lines, and application instructions. Include a section ONLY when posting has real, specific content for it — never emit a heading followed by filler/placeholder text. Prefer few substantive sections over many thin ones. We need to parse the posting. Job Title: Order Support Customer Service Representative Job Description: This contract role provides front-line customer service and order support in a fast-paced, team-based environment. You will handle a high volume of inbound calls and emails, perform basic order entry, and support a major digital transformation, including the migration from Microsoft AX to D365. The position offers structured training, dedicated mentorship, and the opportunity to gain hands-on experience with enterprise systems while contributing to a critical system go-live. Responsibilities: list of bullet points. Essential Skills: list. Additional Skills & Qualifications: list. Work Environment: description. Job Type & Location: This is a Contract position based out of Newberg, OR. Pay And Benefits: pay range $24.00 - $24.60/hr. Benefits list. Workplace Type: fully onsite position in Newberg, OR. Application Deadline: anticipated to close on Sep 21, 2026. About Aston Carter: description. We need to remove boilerplate: equal opportunity employer, accommodation, San Francisco Fair Chance, Massachusetts Lie Detector, Use of AI, etc. Also remove duplicated lines. We need to decide which sections to include. We have content for: - About the role (the Job Description paragraph) maybe "About the role" heading. - Responsibilities (list) - Skills (Essential Skills and Additional Skills & Qualifications could be combined under Skills or Qualifications). The instruction: Use headings like About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. We can combine essential and additional into Skills or Qualifications. Probably "Skills" heading for both essential and additional. - Qualifications maybe not separate; we could put under Skills. - Benefits: we have benefits list. - Pay: we have pay range. - Schedule: we have standard hours approx 8:30 a.m. to 5:00 p.m., with potential case-by-case flexibility. Also mention Workplace Type fully onsite. Could be Schedule section. - Work Environment maybe could be under About the role or separate but we have no heading for Work Environment in allowed list; we could incorporate into About the role or maybe under Responsibilities? Better to include as part of About the role or maybe a separate "Work Environment" not allowed; we can omit heading but include content in About the role paragraph. - Job Type & Location: could be included in About the role or maybe under a heading like "About the role" includes location and contract type. Or we could add a "Job Type & Location" but not in allowed headings; we can incorporate into About the role. - Application Deadline: maybe not needed; it's metadata but could be included in a short paragraph under About the role? The instruction says do NOT put Job ID/requisition numbers as headings — fold minor metadata into a short
or drop it. Application deadline is minor metadata; we can include in a short p. - About Aston Carter: company description; could be included under About the role? Might be considered boilerplate but it's substantive about the employer. Could be included as a separate section maybe "About the company" but not in allowed headings. Could fold into About the role paragraph. We need to preserve all substantive information; not invent or summarize away detail. So we need to keep all details from responsibilities, essential skills, additional skills, work environment, pay, benefits, schedule, location, contract duration, etc. We must not create sections with filler text. So we need to ensure each heading we use has real content. Potential sections:
About the role
-> paragraph summarizing role description, contract, location, training, mentorship, etc.Responsibilities
->- each responsibility.
Skills
-> could combine essential and additional skills into a list.Benefits
-> list of benefits.Pay
-> paragraph with pay range.Schedule
-> paragraph with standard hours and flexibility, plus note fully onsite. We should not include Requirements or Qualifications if we don't have distinct content; we can skip those headings. We must not repeat job title as heading. We must not include boilerplate like EEO, accommodation, etc. We need to ensure we preserve all substantive information: let's extract. From Job Description paragraph: "This contract role provides front-line customer service and order support in a fast-paced, team-based environment. You will handle a high volume of inbound calls and emails, perform basic order entry, and support a major digital transformation, including the migration from Microsoft AX to D365. The position offers structured training, dedicated mentorship, and the opportunity to gain hands-on experience with enterprise systems while contributing to a critical system go-live." From Responsibilities list: - Answer a high volume of inbound phone calls, typically around one minute each, and route customers to the appropriate internal resources. - Serve as the first point of contact for customer inquiries, ensuring professional, friendly, and timely call handling. - Provide approximately 80% phone and email support to customers and internal teams. - Perform basic and minor order entry tasks during periods of lower call volume. - Handle approximately 20% basic order entry and administrative support for customer orders. - Enter and update customer orders accurately in Microsoft AX, Microsoft 365, and related systems. - Compile, create, and modify reports using database software and Microsoft Office applications. - Administer various programs, projects, and processes according to department requirements, acting as a resource for the department. - Maintain accuracy and attention to detail while working across multiple systems and tools. - Support the Order Support team during the Microsoft AX to D365 migration and related system transitions. - Follow established processes while adapting to new tools and workflows introduced through the digital transformation. - Escalate issues appropriately to Order Support level 2 or leadership when needed. - Maintain confidentiality of sensitive information and materials at all times. - Achieve and maintain established quality, productivity, and service standards. - Communicate clearly and professionally in both written and verbal interactions with customers and internal stakeholders. Essential Skills list: - At least 1 year of experience using Microsoft applications in an office or administrative setting. - At least 1 year of customer service or administrative experience with a confident and professional phone presence. - Proficiency with office routines and general clerical procedures. - Demonstrated keyboarding accuracy and efficiency, with the ability to proofread and correct errors effectively. - Basic data entry skills with a high level of accuracy. - General math skills and the ability to create electronic spreadsheets and database reports. - Experience using Microsoft Office, including Outlook and other core applications. - Strong customer service orientation and ability to handle a high volume of calls and emails. - Ability to understand and maintain confidentiality of information and materials. - Good written and verbal communication skills, using clear and effective communication methods. - Comfort working in an in-office, team-based environment. - Ability to learn new systems, processes, and tools quickly. - Strong attention to detail and organizational skills. Additional Skills & Qualifications list: - Experience supporting order management or customer service teams. - Exposure to ERP, CRM, or order management systems. - Experience working during system implementations, transitions, or digital transformation initiatives. - Familiarity with Microsoft Dynamics, OrderNet, or similar platforms (preferred but not required). - Experience in front desk, receptionist, secretarial, or general administrative assistance roles. - Ability to compile and modify reports using database tools and Microsoft Office. - Demonstrated ability to work effectively with leadership and cross-functional teams. - Interest in developing transferable skills in customer service, order processing, and enterprise systems. Work Environment paragraph: "This is an in-office, team-based role in a collaborative and supportive environment. Standard hours are approximately 8:30 a.m. to 5:00 p.m., with potential case-by-case flexibility. You will work closely with customers, internal teams, and leadership in a fast-paced setting, especially leading up to and following a major system go-live. The position is a 6–12 month contract with the potential to extend for strong performers. The role is co-supported by the Order Support leadership team and paired with a dedicated mentor to provide structured training, hands-on support, and a smooth onboarding experience. You will use Microsoft AX, Microsoft 365, Microsoft Office (including Outlook), and other enterprise tools as part of daily work, gaining direct exposure to a large-scale digital transformation and evolving order support processes." Job Type & Location: "This is a Contract position based out of Newberg, OR." Pay And Benefits: pay range $24.00 - $24.60/hr. Benefits list: Medical, dental & vision; Critical Illness, Accident, and Hospital; 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available; Life Insurance (Voluntary Life & AD&D for the employee and dependents); Short and long-term disability; Health Spending Account (HSA); Transportation benefits; Employee Assistance Program; Time Off/Leave (PTO, Vacation or Sick Leave). Workplace Type: "This is a fully onsite position in Newberg,OR." Application Deadline: "This position is anticipated to close on Sep 21, 2026." About Aston Carter: description. We need to decide what to include. The instruction: "Remove cookie/navigation/legal/EEO/equal-opportunity/scam-warning boilerplate, duplicated lines, and application instructions." The About Aston Carter section is not boilerplate; it's company description. Might be considered substantive but could be considered fluff. However we need to preserve ALL substantive information; does that include company description? Probably yes, as it's part of the posting. But we could fold it into About the role paragraph as a short note. We also need to include Application Deadline? It's metadata; we can fold into a short p under About the role or maybe separate but not a heading. The instruction: "Do NOT put Job ID / requisition numbers as headings — fold minor metadata into a shortor drop it." So we can include a short p for deadline. We must not create Pay/Schedule/Benefits sections unless posting actually states them. It does state pay and benefits and schedule (standard hours). So we can include those. We must not create sections with filler text like "commensurate with experience". We have actual numbers. Now we need to output only HTML fragment, no /, no markdown. We'll produce something like:
About the role
This contract role provides front-line customer service and order support in a fast-paced, team-based environment. You will handle a high volume of inbound calls and emails, perform basic order entry, and support a major digital transformation, including the migration from Microsoft AX to D365. The position offers structured training, dedicated mentorship, and the opportunity to gain hands-on experience with enterprise systems while contributing to a critical system go-live. The role is a 6–12 month contract with potential to extend, based in Newberg, OR, and is fully onsite. The position is co-supported by Order Support leadership with a dedicated mentor for structured training and onboarding. Application is anticipated to close on Sep 21, 2026.
Responsibilities
- Answer a