Order Entry Administrator

About the role

We are seeking a detail-oriented and reliable Order Entry Administrator to support our day-to-day operations involving order entry, customer communication, and pricing coordination. This interactive role involves direct communication with customers via phone and email while managing internal systems and order workflows. The position is a Contract to Hire role based in Franklin, TN, fully onsite, Monday through Friday, 7:30 AM to 4:00 PM with some flexibility.

Responsibilities

• Serve as a point of contact for customers via phone and email.
• Answer incoming calls, route inquiries appropriately, and provide timely follow-up.
• Communicate with customers on order status, pricing updates, and shipping timelines.
• Take and process customer orders (both verbal and written).
• Enter and manage orders within the ERP system.
• Handle custom order formulations, gathering necessary input details.
• Ensure accuracy and completeness of all order entries.
• Assist with pricing communication and updates.
• Look up material costs and input into spreadsheets to support cost calculations.
• Review and adjust pricing as needed (approximately 50% of orders require pricing review).
• Support new customer setup and pricing structures.
• Coordinate with freight carriers to schedule shipments and track delivery status.
• Communicate shipping updates to customers as needed.
• Monitor and manage freight expenses.
• Generate and send invoices to customers, ensuring timely delivery and organize documentation.
• Perform scanning, filing, and general administrative tasks.
• Support transition from paper-based filing to more digital processes.
• Run basic daily reports (system-driven, minimal manual effort).
• Navigate multiple systems to support order processing and tracking.

Skills

• Strong attention to detail and organizational skills.
• Excellent communication skills (phone and email).
• Comfortable working across multiple systems and tools.
• Basic proficiency in Microsoft Outlook, Excel, and Word.
• Experience with ERP systems (Chempax or similar) preferred.
• Self‑starter with a dependable and reliable work style.

Qualifications

• Prior experience in order entry, customer service, or inside sales support.
• Exposure to pricing coordination or cost analysis.

Benefits

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre‑tax and Roth post‑tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long‑term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

Pay

The pay range for this position is $20.00 - $23.00 per hour. Individual compensation offered within this range will depend on qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job‑related factors.

Schedule

Monday through Friday, 7:30 AM to 4:00 PM, with some flexibility available.