Oracle Federal Financials Techno-Functional SME

Key Responsibilities

• Support daily operations and maintenance for Oracle Federal Financials modules in a federal financial management environment.
• Provide production support by analyzing service tickets, incident reports, transaction issues, business process questions, and system behavior.
• Support Tier 1 incident intake, troubleshooting, root cause analysis, and escalation activities.
• Document incidents, business impacts, resolutions, workarounds, and follow-up actions within the Client’s issue tracking system.
• Support timely resolution of issues impacting budget execution, procure-to-pay, accounts payable, accounts receivable, loans, reporting, reconciliations, and close-cycle activities.
• Work directly with business users to understand issues, clarify requirements, explain system functionality, and support business process execution.
• Analyze recurring issues and recommend process improvements, documentation updates, training needs, or functional enhancements.
• Support reduction of outstanding service tickets and backlog items through classification, prioritization, and resolution support.
• Participate in backlog review sessions with Client stakeholders, project leadership, and technical teams.
• Gather, document, and validate functional requirements for enhancements, fixes, reports, workflow updates, interface-related business needs, and process improvements.
• Conduct business process walkthroughs and requirements sessions across financial management process areas.
• Prepare functional documentation including:
  • Business requirements
  • Functional designs
  • Process flows
  • User stories
  • Acceptance criteria
  • Meeting notes and decision logs
  • Impact and options analyses
• Support functional analysis for Oracle Federal Financials modules including:
  • Budget/Funds Management
  • Accounts Payable
  • Accounts Receivable
  • Purchasing
  • Loans
• Support business processes such as:
  • Budget execution
  • Procure-to-pay
  • Invoice processing
  • Collections and receivables
  • Loan accounting and servicing
  • Financial reporting
  • Reconciliations
  • Month-end, quarter-end, and year-end close
• Conduct feasibility studies, cost-benefit analyses, and impact assessments for proposed changes and process improvements.
• Analyze business value, operational risk, reporting impacts, user impacts, training needs, and implementation considerations for enhancements and fixes.
• Present recommendations and findings to project leadership, business users, and Client stakeholders.
• Support User Acceptance Testing (UAT) activities including test scenario creation, validation of expected results, defect analysis, and post-release verification.
• Assist with development and maintenance of:
  • User guides
  • SOPs
  • Job aids
  • Knowledge base articles
  • Training materials
• Participate in Agile planning activities by refining requirements, clarifying acceptance criteria, and prioritizing business needs.
• Provide functional input during release planning and post-release validation activities.
• Support a high level of customer service through clear communication, timely follow-up, and practical problem-solving.

Qualifications

• 7+ years of experience supporting Oracle Federal Financials, Oracle E-Business Suite, or similar federal financial management systems.
• Hands-on experience with one or more Oracle Federal Financials modules including:
  • Budget/Funds Management
  • Accounts Payable
  • Accounts Receivable
  • Purchasing
  • Loans
• Strong understanding of federal financial management business processes.
• Experience supporting production users, incident management, service tickets, and functional troubleshooting activities.
• Experience gathering, documenting, and validating functional requirements.
• Experience preparing functional designs, process documentation, issue summaries, impact analyses, user stories, and acceptance criteria.
• Experience supporting backlog review, ticket prioritization, and resolution of aging issues.
• Experience analyzing impacts related to fixes, enhancements, reports, workflows, or business process changes.
• Experience supporting feasibility studies, cost-benefit analysis, and process improvement initiatives.
• Experience working with federal financial users in areas such as:
  • Budget
  • Accounting
  • Procurement
  • Accounts Payable
  • Accounts Receivable
  • Loans
  • Reporting
  • Reconciliation
  • Close-cycle activities
• Ability to clearly explain Oracle Federal Financials functionality to business and technical stakeholders.
• Strong written and verbal communication skills with attention to detail.
• Ability to work in a structured federal environment with formal documentation, testing, change management, and approval processes.
• Ability to complete required Client background investigation, credentialing, and access procedures.