Oracle CX Presales Solutions Architect

Job Summary

The Principal Solutions Architect at Argano bridges the gap between sales, delivery, and clients, ensuring feasible and valuable solutions are proposed. They interact with sales and delivery teams to estimate, scope, and architect solutions, contributing to sales strategy and execution.

Responsibilities

• Maintain a thorough understanding of current and planned applications, tools, and technologies related to Argano-supported platforms and tools.
• Lead project solution design through implementations, overseeing critical milestones.
• Complete RFP responses.
• Work with the sales team to drive sales cycles to completion.
• Promptly communicate, engage, and act appropriately to remedy client satisfaction issues before, during, and after an engagement, escalating to the PMO as necessary.
• Utilize entrepreneurial skills to network and build strong relationships internally and externally with clients and the Oracle Cloud community.
• Meet with clients to advocate for process improvements to their existing business processes.
• Lead strategic business process transformation sessions and conversations to identify opportunities for improvement related to people, process, or technology.
• Lead design meetings with clients to identify their business process requirements and technical needs to determine proper solution for implementation.
• Architect the overall proposed solution and implementation strategy.
• Collaborate with the sales team to facilitate information gathering sessions for both product demonstration and functional scoping purposes.
• Perform quality control on estimates and Statements of Work related to scope, project drivers, assumptions, complimentary and competing initiatives, and critical path items.
• Participate in defining and delivering project proposals and estimates, statements of work, and implementation strategies.
• Communicate product information and provide guidance to clients and coworkers on issues, tools, and techniques, enhancements, changes in processes, and related information.
• Provide technical insight for proposal responses, RFPs, and other documentation.

Qualifications

• Minimum and/or Preferred Qualifications: Bachelor’s Degree preferred. 10+ years of experience in Oracle Presales, Solution Architect, or technical sales roles for enterprise CX SaaS applications, preferably Oracle Cloud. Experience working in senior technical roles such as enterprise architect, solution architect, solution lead, functional team lead. Experience working directly with large-scale enterprise clients and/or supporting sales, and success teams. Experience in B2B, B2C Revenue Transformation business across the industry vertical. Experience with and comfortable presenting to large client groups. Perform the effort estimation for implementing complex Oracle solutions. Build technical documentation, diagrams, demos, and proofs of concept to support client solutions, with a consultative approach to identifying existing and prospective client needs and articulating Argano’s technical value proposition. Stay updated on industry trends and product roadmap for Oracle Revenue Transformation CX solutions and AI Agent offerings. Provide transition knowledge to Argano delivery teams. Foster strong relationships with Oracle to drive innovation and keep abreast of application changes and upgraded functionality. Collaborate with the entire pre-sales team to build and maintain an integrated Argano Oracle CX demo environment. Willing to travel as necessary. Oracle certified preferred.

About Us

Argano is a digital consultancy focused on high-performance operations. We empower enterprises to exceed customer expectations, unlock commercial innovation, and drive optimal efficiency and growth through transformative strategies and technologies.