Solution Architect with Presales Experience

About the role

The role is responsible for managing customer relationships and providing technical support.

Responsibilities

• Manage customer relationships and provide technical support
• Handle escalations and resolve complex issues
• Collaborate with cross-functional teams to deliver solutions

Requirements

• Bachelor's degree in Computer Science or related field
• 2+ years of experience in technical support or customer service
• Strong problem-solving and communication skills

Qualifications

• Proficiency in troubleshooting and resolving technical issues
• Experience with customer relationship management tools
• Ability to work independently and manage multiple tasks

Skills

• Technical proficiency
• Customer service skills
• Problem-solving abilities

Benefits

• Flexible working hours
• Competitive salary
• Professional development opportunities

Pay

$50,000 - $60,000 annually

Schedule

Full-time, Monday to Friday, 9 AM to 5 PM