Oracle CX Functional Architect

About the role

The Oracle Cloud CX Functional Lead is Badger’s domain authority for the Oracle CX application suite, owning solution design, configuration, business partnership, and continuous improvement end to end. This is a senior individual contributor role embedded in the Business Applications team, partnering directly with Sales and Operations organizations.

Responsibilities

• Builds and maintains a strong working relationship with Sales and Operations process owners and key users, serving as their primary functional and solution contact.
• Translates business requirements into functional specifications deliverable through configuration, workflow changes, or integrations while minimizing customization.
• Provides domain input into IT planning cycles, backlog reviews, and prioritization.
• Maintains a prioritized enhancement backlog for the CX domain, working with business stakeholders to sequence value and align with IT delivery capacity.
• Approves and reviews material configuration changes to CX modules — CPQ pricing and product rules, field service scheduling logic, approval workflows, and integration mappings.
• Manages the Oracle quarterly update cycle for the CX domain: review release notes, assess business impact, coordinate regression testing, and ensure clean adoption.

Requirements

• Bachelor’s degree in information technology, business, or related field preferred; equivalent professional experience accepted.
• 7+ years Oracle Cloud CX with deep configuration expertise in Sales, Service, and CPQ.
• Sales and service process knowledge: lead-to-opportunity, CPQ, field dispatch, case management, incentive compensation.
• Oracle Cloud CX certification preferred (Sales, CPQ, or Field Service).
• Strong communication and stakeholder management skills; able to bridge business and IT.
• Senior individual contributor mindset with high ownership orientation in a lean team environment.

Qualifications

For success, candidates should have:

• A Bachelor’s degree in information technology, business, or related field preferred; equivalent professional experience accepted.
• 7+ years Oracle Cloud CX with deep configuration expertise in Sales, Service, and CPQ.
• Sales and service process knowledge: lead-to-opportunity, CPQ, field dispatch, case management, incentive compensation.
• Oracle Cloud CX certification preferred (Sales, CPQ, or Field Service).
• Strong communication and stakeholder management skills; able to bridge business and IT.
• A senior individual contributor mindset with high ownership orientation in a lean team environment.

Skills

Desired skills include:

• Deep Oracle expertise.
• Product ownership mindset.
• Ability to translate business requirements into functional specifications.
• Experience with IT planning cycles, backlog reviews, and prioritization.
• Knowledge of CPQ pricing and product rules, field service scheduling logic, approval workflows, and integration mappings.
• Strong communication and stakeholder management skills.
• Experience managing the Oracle quarterly update cycle for the CX domain.

Benefits

What you’ll get in return includes:

• Generous salary and bonus program(s)
• Low-cost Medical, Dental, and Vision Insurance
• Retirement Plan with Employer Matching Contributions
• Athletic and wellness programs
• Attractive Vacation Programs
• Inclusive Group Life Insurance
• Supportive Employee Assistance Program (EAP) that allows for covered behavioral health visits
• Rewarding Employee Referral Program
• Valuable Employee Training Program(s)

Pay

The compensation for this position will be commensurate with education or work experience.

Schedule

N/A