Oracle CC&B Functional Consultant

We are seeking an experienced Oracle Utilities Customer Care & Billing (CC&B) Functional Lead to support a large-scale data transformation and analytics initiative. The candidate will act as the primary liaison between business stakeholders, Oracle CC&B subject matter experts, data architects, and data modelers.

Ideal Candidate Profile

An ideal candidate is a senior Oracle CC&B functional consultant who can confidently engage utility business leaders, run requirement workshops independently, understand CC&B source data and business processes, and work closely with data architects/modelers to define comprehensive enterprise data models that support analytics, reporting, regulatory, operational, and customer-focused use cases.

Responsibilities

• Lead discovery sessions and workshops with utility business stakeholders, product owners, operations teams, billing teams, customer service teams, and IT stakeholders.
• Elicit, analyze, and document business requirements related to customer care, billing, collections, payments, meter-to-cash, service orders, and regulatory reporting.
• Facilitate cross-functional workshops to align business objectives with data and analytics requirements.
• Act as the trusted advisor and Oracle CC&B SME for customer and client stakeholders.
• Manage requirement traceability and ensure alignment between business needs and delivered data solutions.
• Provide deep functional expertise across Oracle CC&B modules including:
  • Customer Information
  • Account Management
  • Service Agreements
  • Billing & Rating
  • Payments
  • Collections
  • Premise & Service Points
  • Financial Transactions
  • Meter-to-Cash processes
• Analyze CC&B data structures and business processes.
• Identify key business entities, relationships, and data dependencies within CC&B.
• Create and maintain:
  • Business Requirement Documents (BRDs)
  • Functional Requirement Documents (FRDs)
  • User Stories
  • Process Flows
  • Business Glossaries
  • Data Mapping Specifications
• Support testing, UAT, and business stakeholder sign-off.

Requirements

• Bachelor's degree in Computer Science, Information Systems, Engineering, Business, or related field.
• 8+ years of experience in Oracle Utilities CC&B.
• 5+ years of experience leading business requirements workshops.
• Strong understanding of utility business processes and meter-to-cash lifecycle.
• Experience working directly with utility clients and business stakeholders.
• Experience supporting enterprise data warehouse, data lake, or analytics initiatives.
• Ability to translate functional requirements into data requirements and data models.
• Strong communication and stakeholder management skills.

Skills

• Functional Skills
  • Oracle CC&B
  • Utility Customer Information Systems (CIS)
  • Meter-to-Cash
  • Billing & Collections
  • Customer Care Operations
  • Utility Business Processes
• Consulting Skills
  • Workshop Facilitation
  • Business Analysis
  • Stakeholder Management
  • Requirements Elicitation
  • Process Modeling
  • Executive Communication

Experience: 8+ years | Primary Skill: Oracle CC&B | Number of Positions: 1