Oracle Business Analyst - Order Management

About the role

AFL manufactures industry-leading fiber optic cable, connectivity and accessories and provides engineering and installation services for some of the largest telecom customers in the world. Founded in 1984, the company now generates over $4B in revenue and employs approximately 12,000 associates worldwide. AFL invests in its employees, offering professional development and growth opportunities. We are seeking an experienced Oracle Business Analyst - Order Management to join our Enterprise Applications team. Reporting to the Lead Business Analyst, this individual will serve as the functional subject matter expert for Oracle Order Management and the broader Order-to-Cash (O2C) lifecycle. The ideal candidate will possess deep functional expertise in Oracle EBS Order Management and a comprehensive understanding of end-to-end business processes spanning customer onboarding, order entry, pricing, fulfillment, shipping, invoicing, collections, and cash application. This role will work closely with Sales, Customer Service, Supply Chain, Manufacturing, Finance, Distribution, and IT teams to optimize business processes, improve system capabilities, and deliver strategic initiatives that drive operational excellence. Experience with EDI integrations and Kinaxis planning solutions is highly desirable. This position can be performed remotely from anywhere in the United States.

Responsibilities

• Business Analysis & Process Excellence: Serve as a functional analyst for Oracle Order Management and Order-to-Cash processes; analyze, document, and implement enhancements for the end-to-end O2C business processes; facilitate workshops with business stakeholders to gather requirements and identify opportunities for process optimization; translate business requirements into functional specifications and solution designs; partner with technical teams to deliver scalable and sustainable Oracle solutions; drive standardization and adoption of best practices across global business operations.
• Oracle Order Management Leadership: Support and enhance Oracle EBS Order Management, Shipping Execution, Inventory, Pricing, Advanced Pricing, Accounts Receivable, and related modules; configure and maintain Order Management setups including order types, holds, workflow, pricing rules and modifiers, shipping parameters, customer hierarchies, credit management; troubleshoot complex production issues impacting order fulfillment and customer satisfaction; evaluate Oracle functionality and recommend improvements to support evolving business requirements.
• Order-to-Cash Process Ownership: Coordinate initiatives across the complete O2C lifecycle including customer master data, customer pricing, quote-to-order, order management, ATP/CTP, fulfillment, shipping, invoicing, accounts receivable integration, returns and RMAs, cash application; collaborate with Finance teams to ensure accurate invoicing, revenue recognition, and financial reconciliation.
• EDI & Systems Integration: Support EDI transactions and trading partner integrations; work with customers, vendors, third-party providers, and middleware teams to troubleshoot EDI transactions (850 Purchase Orders, 8