Analyst, Order Management

About the role

In Revenue Operations, our vision is to simplify and innovate to make it easy for our customers to do business with Adobe. As stewards of Adobe’s global quote-to-cash business processes, we aim to delight customers and interested parties through standardized processes and automated solutions. These are supported by inquisitive people who adapt to evolving business needs. We move quickly so the business can move quickly and capitalize on opportunities to support the creativity of our customers. We are an organization committed to meaningful impact and foster a culture of diversity, inclusion, and continual growth and learning.

Within Revenue Operations, the Growth Order Management Team facilitates the integration lifecycle for order management systems, processes, and personnel of Adobe’s acquisitions.

What You'll Do

• Leverage Salesforce, Microsoft Dynamics 365, SAP (S/4 HANA, CC, and CI), and related systems to review enterprise sales opportunities, quotes, and customer contracts, ensuring seamless downstream invoicing, provisioning, revenue recognition, and reporting.
• Review sales pipeline activity and deal structures to proactively identify potential booking, compliance, or customer experience risks, partnering with interested parties to resolve issues during the deal lifecycle.
• Perform recurring reconciliations, audits, and controls using Excel, Power BI, and other reporting tools to ensure accurate revenue booking, recording, and operational data integrity.
• Collaborate with global and multi-functional teams to improve data quality, streamline processes, and enhance operational performance through automation, innovation, and systems integration.
• Collaborate with Deal Desk, Revenue Assurance, Sales Operations, Credit, Legal, Sales, Professional Services, Product Delivery, Tax, Finance, and both enterprise customers and channel partners to help support complex business transactions across these teams.
• Contribute to month-end and quarter-end close activities, supporting increased operational volume and critical business deadlines when necessary.
• See opportunities to reduce manual effort, improve scalability, and enhance decision-making through process improvements, automation, and adoption of AI-powered solutions.

Required Qualifications

• Bachelor's degree in Business, Finance, Accounting, Operations, or a related field, or equivalent professional experience.
• Strong written and verbal communication skills with the ability to collaborate effectively across technical and non-technical teams.
• Advanced proficiency in Microsoft Excel and experience working with large datasets and complex reporting requirements.
• Experience with enterprise business systems such as SAP (S4HANA, ECC, CC), Salesforce, Microsoft Dynamics, SharePoint, or comparable CRM, ERP, and information management platforms.
• Strong analytical and problem-solving skills, experienced in assessing complex agreements, investigating discrepancies, and independently driving issue resolution.
• Exceptional attention to detail, organizational skills, and a commitment to accuracy and operational excellence.
• Demonstrable ability to manage competing priorities, adapt to changing business needs, and deliver results in a fast-paced environment.
• Customer-focused mentality with good interpersonal and interested party management skills.

Preferred Qualifications

• Experience focused on Revenue Operations, Revenue Assurance, Order Management, Quote-to-Cash, or related operational finance functions.
• Familiarity with Power BI, data visualization, and business intelligence reporting.
• Demonstrated experience using AI tools responsibly to improve workflows, enhance productivity, identify automation opportunities, and drive operational efficiency.
• Experience supporting global teams and navigating complex multi-functional business processes.

About Adobe

Adobe empowers everyone to create through innovative platforms and tools that unleash creativity, productivity and personalized customer experiences. Adobe’s industry-leading offerings including Adobe Acrobat Studio, Adobe Express, Adobe Firefly, Creative Cloud, Adobe Experience Platform, Adobe Experience Manager, and GenStudio enable people and businesses to turn ideas into impact, powered by AI and driven by human ingenuity. Our 30,000+ employees worldwide are creating the future and raising the bar as we drive the next decade of growth. We’re on a mission to hire the very best and believe in creating a company culture where all employees are empowered to make an impact.

Pay

The U.S. pay range for this position is $63,800 — $151,950 annually. Pay within this range varies by work location and may also depend on job-related knowledge, skills, and experience. Your recruiter can share more about the specific salary range for the job location during the hiring process.