OR Service Line Coordinator (General Surgery) -Duke University Hospital

About the Role

Duke University Hospital in Durham, North Carolina, consistently ranked among the best in the United States, is seeking an Operating Room Service Line Coordinator for the General Surgery service line. The largest of the four Duke Health hospitals with 1,062 patient beds, Duke University Hospital features comprehensive diagnostic and therapeutic facilities, including a regional emergency/trauma center and an endo-surgery center.

This role supports patient care and facilitates activities and processes associated with the OR daily schedule, special equipment, instrumentation, inventory, and preference cards for selected surgical service line(s).

Responsibilities

• Demonstrates knowledge of management and clinical skills essential to the smooth and efficient operation of specific service line(s).
• Maintains knowledge of regulatory standards and ensures compliance with environment of care, health system, and hospital-specific policies and standard operating procedures.
• Supervises RNs, Surgical Technologists, and ancillary staff in the performance of their daily duties in the operating room suite, including input into performance evaluations and improvement.
• Maintains equipment and instrumentation, in collaboration with the sterile processing department, for the specific service line(s).
• Maintains effective communication with OR teams to ensure performance to key performance indicators.
• Functions as charge nurse when needed.
• Performs in the role of circulating nurse and scrub nurse as needed to maintain skills and procedural knowledge.
• Assesses the daily OR schedule to ensure all resources are available, including staffing, equipment, instrumentation, vendor needs, and supplies for all shifts.
• Confirms the correct preference card is associated with the scheduled procedure.
• Manages surgeon-specific preference cards, including creating preference cards for new surgeons and implementing changes identified by surgeons and OR team.
• Plans actions to maintain a smooth flow of the daily OR schedule, accounting for emergency cases or barriers in collaboration with the OR charge nurse.
• Maintains proactive and timely communication with anesthesiologists and surgeons regarding delays or situations that might impact case flow.
• Plans and implements education activities related to the specific service line(s) for both new and existing OR staff, including new equipment and supplies.
• Responsible for learning, implementing, and teaching new technology/procedures.
• Collaborates with OR teams to identify and implement innovative models and best practices for quality improvement and cost reduction.
• Collaborates with surgeons within specific service line(s) regularly to discuss barriers and changes to procedure needs.
• Collaborates with peers at all DUHS OR platforms to enhance standardization in practice across the health system.
• Assists with coordination of unit staff schedules.
• Assists Nurse Manager Officer (NMO) in preparation and monitoring of budget utilization for service line(s).
• Collaborates with the manager for issue resolutions and projects to improve workflow processes throughout the department using a proactive approach.
• Collaborates with different departments (pharmacy, sterile processing, supply chain, radiology) to resolve issues and improve workflow processes.
• Participates in the interview process and selection of new staff.
• Mentors and monitors preceptors for all new employees.
• Models and supports the value of diversity in the workplace.
• Provides oversight and support to the charge nurse to ensure staffing needs/assignments align with workload, staff competency, and scope of practice.
• Delegates responsibilities within the scope of practice and validated competencies to meet workload demands.
• Facilitates assignments that support learning for orientees or nurse learners.
• Promotes an atmosphere of open communication that facilitates staff input into decision-making, conflict resolution, and collegiality among all health team members.
• Communicates effectively and professionally.
• Reviews and provides appropriate follow-up/communication on Safety Reporting System (SRS) reports related to their team or patients in conjunction with NMO.
• Facilitates and encourages staff participation in departmental and hospital committee and council meetings.
• Attends departmental and hospital committee meetings as assigned.
• Handles other projects and duties as directed by the department manager.

Requirements

• Bachelor of Science degree in Nursing required.
• Two or more years of Operating Room experience.
• Current or compact RN license in the State of North Carolina.
• BCLS (Basic Cardiac Life Support) certification is required.
• CNOR (Certified Nurse Operating Room) certification preferred.

Schedule

10:30 AM – 9:00 PM, Monday through Friday, with a variety of hours/shifts based on unit needs. Call, weekend, and holiday shifts may be required as needed.

Preferred Skills

• Demonstrates clinical expertise, including the ability to both circulate and scrub cases.
• Serves as a knowledgeable clinical resource for the team.