OR Scheduling Specialist

Position Summary

The OR Scheduling Specialist will receive request for surgical procedures, coordinates/schedules surgical services using established hospital protocols and comprehensive knowledge of case types and resource availability. Collects and validates high quality patient demographics, guarantor insurance info, authorizations, resource availability, CPT, HCPCS and ICD10 codes. Practices phone etiquette and develops a relationship with various physician offices ensuring patient needs are met, including accommodating and facilitating special requests for surgical resources. Resolves all scheduling/resource utilization conflicts. Validates surgical schedules with physician offices ensuring optimal operating schedule to support efficient use of staff and resources. Monitors and manages block time including procedures, releases and protocols.

Education

• Associates of Healthcare - Preferred
• Experience: 1-2 Years
• Knowledge: Medical Terminology and Anatomy and Physiology - Required
• Experience: Minimum 1-2 years of EMR and RIS experience - Preferred
• Experience: Medical office or hospital setting - Preferred

Core Job Functions

• Accurately schedules, reschedules, cancels and verifies patients' appointments with the correct MD, modality, special equipment and studies.
• Repeats appointment date, time and location prior to ending call.
• Screens and prioritizes calls, answers telephones and call lights.
• Assists Nurses and Resource Coordinator with communication with doctor's offices.
• Obtains appropriate documentation and forms for surgical charts.
• Maintains department production and quality standards.
• Communicates timely with the appropriate department/staff all pertinent appointment information.
• Provides patient and physician office staff with scheduling guidelines and protocols.
• Verifies MD written orders via RtFa.
• Complies with accessing and extracting confidential patient information for acquiring insurance authorizations.
• Clear, precise communication.