Optometric Technician - Willing to Train!

About the role

An Optometric Technician assists the optometrist in providing a world‑class Total Patient Experience. Training is provided and no prior medical/eyecare experience is required. The role involves facilitating patient flow, performing preliminary testing, and supporting the doctor and patients throughout the visit.

Responsibilities

• Facilitate patient flow
• Assist the doctor in preliminary testing
• Verify medical and vision insurances
• Effectively communicate with patients, doctors, and managers
• Answer inquiries through phone, email, and in‑person requests
• Embrace and execute the Total Patient Experience to build relationships while delivering medical support
• Comply with company policies and procedures including HIPAA
• Practice urgency, valuing patient and doctor time
• Operate manual lensometer, auto‑lensometer, autorefractor/keratometer, retinal camera, visual field, GDX or OCT
• Follow scripting for testing equipment (photos, visual fields, visual acuity, etc.)
• Clean all examination equipment including tonometer tip
• Interact courteously and professionally with all employee levels
• Perform general office duties and cleaning as assigned by manager
• Foster a positive work environment through teamwork and patient focus
• Maintain commitment to work hours that meet business needs, including weekends, schedule changes, or extended schedules
• Travel to other locations may be required as needed; mileage reimbursement provided

Requirements

• High School Diploma or GED Equivalent
• Favorable result on Background Check
• Basic computer skills
• Strong customer service skills
• Excitement to learn and grow
• Proficient in Microsoft Excel, Word, PowerPoint, Outlook

Qualifications

• Previous medical office experience preferred; previous ophthalmic experience strongly preferred.
• Minimum of 1 year in a position interacting with customers/patients or equivalent combination of education and experience
• Must be able to provide proof of identity and right to work in the United States

Physical Requirements

• Frequent walking (75%), sitting (50%), and standing (50%)
• Regular bending, stooping, and reaching (25–50%)
• Ability to lift, carry, push, and pull items up to 25 lbs.
• Strong fine motor skills and full use of hands essential (constant grasping, writing/typing, use of technology)
• Visual and auditory acuity—including color, depth, peripheral vision, and ability to adjust focus—required 100% of the time
• Occasional driving or climbing may be necessary

Benefits

• Full Benefits Package - Medical, Vision, Dental and Life Insurance
• 401k + Employer Matching
• Paid Time Off (PTO) and Paid Holidays
• Paid Maternity Leave
• Eyecare Certification Reimbursement