Optometric Technician - Willing to Train!

Location: Gilbert, AZ - 1672 E. Guadalupe Rd., Gilbert AZ 85234

About the Role

An Optometric Technician is a valuable asset to an optometrist as they assist in providing a world-class Total Patient Experience. This team member handles a wide range of duties while using optical equipment to perform the initial testing needed to prepare a patient for an exam with an Optometrist.

Responsibilities

• Embrace and execute our Total Patient Experience to build relationships with all patients while delivering great medical support
• Facilitate patient flow and assist the doctor in preliminary testing
• Verify medical and vision insurances
• Effectively communicate with patients, doctors, and managers
• Answer inquiries through phone, email, and in-person requests
• Comply with all company policies and procedures including HIPAA
• Practice urgency at all times, valuing both the patient's and doctor's time and schedule
• Operate manual lensometer, auto-lensometer, autorefractor/keratometer, retinal camera, visual field, GDX, or OCT
• Follow scripting for testing equipment (photos, visual fields, visual activity, etc.)
• Clean all examination equipment including tonometer tip
• Interact with all levels of employees in a courteous, professional manner at all times
• Perform general office duties and cleaning as assigned by manager
• Consistently create a positive work environment by being team-oriented and patient-focused
• Commitment to work hours that meet the needs of the business, which may include weekends, schedule changes, or an extended schedule

Requirements

• High school diploma or GED required
• Previous medical office experience preferred; previous ophthalmic experience strongly preferred
• Minimum of 1 year in a position interacting with customers/patients or the equivalent combination of education and experience
• Favorable result on background check as required by state
• Must be able to provide proof of identity and right to work in the United States
• Proficient in Microsoft Excel, Word, PowerPoint, and Outlook

Physical Requirements

• Frequent walking (75%), sitting (50%), and standing (50%)
• Regular bending, stooping, and reaching (25–50%)
• Ability to lift, carry, push, and pull items up to 25 lbs
• Strong fine motor skills and full use of hands for constant grasping, writing/typing, and use of technology
• Visual and auditory acuity—including color, depth, peripheral vision, and the ability to adjust focus—required 100% of the time
• Occasional driving or climbing may be necessary

Benefits

• Full benefits package: medical, vision, dental, and life insurance
• 401k with employer matching
• Paid time off (PTO) and paid holidays
• Paid maternity leave
• Competitive base pay
• Employee discounts

Schedule

• Full-time
• Offices open Monday–Friday 8am–7pm, Saturday 8am–4pm (daily hours vary by location)
• Must have open availability to work any shift within these hours, including potential earlier or later shifts as needed