Optometric Technician

General Job Description & Responsibilities

• Pre-screen patients before they see the optometrist, including the administration of diagnostic tests
• Gather patient’s medical history
• Communicate with doctors, staff, and patients
• Answer phone calls, greet patients and schedule appointments
• Education patients on their insurance coverage and vision benefits
• Train patients on proper contact lens use and care
• Obtain insurance authorizations and verification of benefits
• Accurately post charges for exam fees, co-pays, and products sold
• Absolutely document optometry exams and procedures as they are being performed by the doctor
• List all appropriate diagnoses and symptoms as well as follow-up instructions and prescriptions as directed by the doctor
• Cook up patient scheduling and monitor patient flow throughout the office, properly communicating delays

Experience & Skills

• Excellent customer service skills and personal presentation are critical to this role
• The ideal candidate will have 1+ years of experience and:
• A high school diploma or equivalent
• Excellent verbal and written communication skills
• Strong multi-tasking and time management skills
• Strong organizational skills and attention to detail
• Strong problem-solving skills
• Ability to do basic math
• Team player with good interpersonal and listening skills
• Passion for self-improvement and continuing education
• Must be flexible to accommodate schedule change(s) on short notice to fulfill business needs
• Previous experience as an Optometric Technician, preferred but not required
• Previous experience with electronic medical records, preferred but not required

Other Duties & Information

• Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job.
• Duties, responsibilities, and activities may change at any time with or without notice.
• This position reports to the Practice Manager, or their designee.
• Status: Full-time (FT)
• Exemption: Non-exempt
• Department: Clinic