Optician

Key Responsibilities

• Educate patients on their corrective lens options and help them make a choice that fits their medical needs as well as lifestyle preferences
• Provide honest but compassionate feedback about aesthetic choices in frames
• Achieve sales goals and quotas as determined by office staff while attending to patients’ specific needs and desires
• Review Physician’s prescriptions and orders based on medical charts
• Operate manual lensometer and other tools to achieve proper fittings for patients
• Communicate with physician with questions or concerns about prescriptions and other eye-related issues
• Perform adjustments and repairs of eyewear
• Dispense eyewear orders
• Place optical orders with a general understanding of insurance benefits
• Communicate with doctors, staff, and patients
• Answer phone calls, greet patients and schedule appointments
• Educate patients on their insurance coverage and vision benefits
• Obtain insurance authorizations and verification of benefits
• Accurately post charges for exam fees, co-pays, and products sold

Qualifications/Skills Needed

• 2+ years optical experience
• Excellent customer service and sales skills
• Strong organizational and multi-tasking abilities
• Professional phone and office etiquette
• Coachable-open to feedback and continual improvement
• Ability to work effectively in a fast-paced, team-oriented environment
• Experience dispensing corrective lenses preferred
• Experience with both contact lenses and glasses
• Ability to operate lensometers and other equipment
• Certified Dispensing Optician desired but not required