Optician

About the role

Opticians play a crucial role in our business, ensuring patients receive the right eyewear and accessories tailored to their needs and lifestyles. They also provide exceptional service to build long-term relationships with patients.

Responsibilities

• Sell eyewear and accessories to patients
• Fit patients with appropriate frames based on their needs and lifestyle
• Dispense lenses with correct prescriptions and measurements
• Provide comprehensive explanations of customized product recommendations
• Develop and maintain a client base through excellent service and referrals
• Stay updated on company and industry products, manufacturer rebates, and lens/frame options
• Take and return patient calls, updating them on order status and resolving issues
• Retrieve and update patient charts and electronic health records
• Aid patients in selecting frames, lens types, and treatments
• Educate patients on proper eyewear and contact lens care
• Measure eyes and faces for proper fit
• Interpret prescriptions and create work orders for lab technicians
• Follow up on orders, verifying they meet time guidelines and informing patients of status
• Inspect and adjust eyewear to ensure visual acuity, fit, and comfort
• Use tools like pupilometers, PD sticks, lensometers, pliers, wrenches, frame warmers, etc.
• Communicate with technicians and managers, providing additional information or tracking order statuses
• Clean and polish lenses, organize work areas, and maintain cleanliness of the store
• Restock retail boards and perform general cleaning tasks
• Answer patients' questions about insurance, warranties, products, materials, services, pricing, upgrades, promotions, etc.
• Collaborate with technicians, front desk associates, managers, and optometrists
• Sell miscellaneous products like cleaners, contact lens supplies, sunglasses, and safety glasses
• Perform other duties as assigned

Qualifications

• High School Diploma
• One year of experience as an Optician preferred
• Experience with HIPAA requirements preferred
• Strong organizational and attention to detail skills
• Excellent verbal and written communication skills
• Outstanding customer service skills and experience with sales
• Manual dexterity and hand-eye coordination
• Dependability and punctuality
• Ability to lift up to 30 lbs, bend, kneel, and stand for up to 8 hours per day