Optician

About the role

Opticians play a crucial role in our business, focusing on fitting patients with the right eyewear and lenses. They ensure that patients are satisfied with their experience and encourage repeat business through excellent service and referrals.

Responsibilities

• Sell eyewear and accessories to patients
• Fit patients with appropriate frames based on their needs and lifestyle
• Dispense lenses with correct prescriptions and measurements
• Provide comprehensive explanations of customized product recommendations
• Stay updated on company and industry products, manufacturer rebates, and lens/frame options
• Take and return patient calls, updating them on order status and resolving issues
• Retrieve and organize patient charts and electronic health records
• Aid patients in selecting frames, lens types, and treatments
• Educate patients on proper eyewear and contact lens care
• Measure eyes and faces to ensure proper fit
• Interpret prescriptions and create work orders for lab technicians
• Follow up on orders, verifying they meet time guidelines and informing patients of status
• Inspect and adjust eyewear to ensure visual acuity, proper fit, and patient comfort
• Use tools like pupilometers, PD sticks, lensometers, pliers, wrenches, frame warmers, etc.
• Communicate with technicians and managers, providing additional patient information or asking for order statuses
• Clean and polish lenses, maintain store cleanliness, and restock merchandise
• Answer patients' questions about insurance, warranties, products, materials, services, pricing, upgrades, promotions, etc.
• Collaborate with technicians, front desk associates, managers, and optometrists
• Sell miscellaneous products such as cleaners, contact lens supplies, sunglasses, safety glasses, etc.
• Perform other duties as assigned

Qualifications

• High School Diploma
• One year of experience as an Optician preferred
• Experience with HIPAA requirements preferred
• Strong organizational and attention to detail skills
• Excellent verbal and written communication skills
• Outstanding customer service skills and pleasant demeanor, experience with sales preferred
• Manual dexterity and hand-eye coordination
• Dependability and punctuality
• Ability to lift up to 30 lbs, bend, kneel, and stand for up to 8 hours per day