Optician

About AEG

At AEG, we're building something bigger than great eye care, we're creating careers, developing leaders, and making a meaningful difference in the communities we serve. You'll join a team that invests in leadership development and internal growth, believes people and performance go hand in hand, values collaboration, authenticity, and continuous learning, and celebrates wins, supports challenges, and grows together.

About the role

At AEG, we believe great patient experiences begin with great teams. As an Optician, you will play a vital role in our business by providing expert eyewear solutions and exceptional patient care.

• Assist patients in selecting eyewear and accessories that fit their prescription, lifestyle, and personal style
• Ensure proper frame fit, accurate measurements, and correct lens dispensing by combining technical expertise with outstanding customer service
• Deliver an extraordinary experience to each patient
• Provide patients with a complete understanding of customized recommendations for products and services
• Receive patient handoff from technicians or doctors and establish rapport by asking lifestyle questions to identify visual needs and recommend the most appropriate frames, lenses, lens treatments, and specialty products
• Stay current on company/industry products and procedures, manufacturer rebates, and types of lenses and frames available
• Take and return patient calls, updating patients on the status of their order and resolving order issues; escalate any issues to management
• Assist patients in selecting frames, lens type, and lens treatments including tints and coatings based on specific patient needs and facial measurements
• Educate patients on proper eyeglass and contact lens care, maintenance, warranty coverage, protection plans, and replacement options
• Maintain a thorough understanding of both medical and vision insurance plans, including eligibility, benefits, copays, deductibles, authorizations, and coverage limitations
• Interpret prescriptions written by Optometrists and Ophthalmologists
• Accurately enter all prescription information into the Electronic Health Record (EHR) and ALE system while ensuring all required documentation is scanned and attached to the patient's chart
• Follow up on all pending orders; verify all orders are within time guidelines and inform patients if delays occur; notify patients when eyewear is ready
• Dispense glasses by inspecting the product, checking for proper fit, adjusting if necessary, and asking for feedback
• Adjust eyewear to ensure visual acuity, proper fit, and patient comfort using various tools to perform eyewear adjustments and repairs
• Use tools such as pupilometers, PD sticks, lensometers, pliers, wrenches, frame warmers, etc.
• Communicate regularly with technicians and managers, providing additional patient information or asking for order status
• Inspect the final product to ensure there are no flaws; clean and polish lenses
• Clean and organize frame boards, displays, mirrors, workbench, and office area, maintaining overall cleanliness and visual appeal of the practice
• Understand product issues and analyze any problems; thoroughly and accurately answer patient questions regarding insurance, warranty, products, materials, services, pricing, upgrades, promotions, etc.
• Perform other duties as needed and as assigned by manager

Requirements

• High School or GED qualification
• ABO/NCLE preferred but not required
• Minimum of one-year experience working as an Optician strongly preferred
• Experience with HIPAA requirements preferred
• PC skills to include MS Office, Windows, and Word Processing
• Strong organizational skills and attention to detail
• Strong communication skills (verbal and written)
• Excellent customer service skills and pleasant demeanor; experience with sales preferred
• Manual dexterity and hand-eye coordination

Full-Time Employee Benefits

• 401(k) with Match
• Medical/Dental/Vision/Life/STD/LTD
• Employee Vision Discount Program
• HSA/FSA
• PTO
• Paid Holidays

Physical Demands

• Ability to utilize office equipment
• Prolonged sitting, standing, and walking
• Ability to lift up to 10 lbs