Optician

About the role

Opticians play a crucial role in our business, focusing on fitting patients with the right eyewear and lenses. They ensure patients receive personalized recommendations and excellent service.

Responsibilities

• Sell eyewear and accessories to patients
• Fit patients with appropriate frames and lenses based on their needs and lifestyle
• Provide comprehensive explanations of customized products and services
• Develop and maintain a client base through exceptional service and referrals
• Stay updated on company and industry products, procedures, and lens/frame options
• Take and return patient calls, update them on order status, and resolve issues
• Retrieve and organize patient charts and electronic health records
• Aid patients in selecting frames, lens types, and treatments
• Educate patients on eyewear and contact lens care
• Measure eyes and faces for proper fit
• Interpret prescriptions and create work orders for lab technicians
• Follow up on orders, ensuring timely delivery and addressing any issues
• Inspect and adjust eyewear to ensure visual acuity, comfort, and quality
• Communicate with technicians and managers, providing additional information or updates
• Clean and polish lenses, and maintain the store's cleanliness and appearance
• Restock retail areas and perform other duties as assigned

Qualifications

• High School Diploma
• One year of experience as an Optician preferred
• Experience with HIPAA requirements preferred
• Strong organizational and attention to detail skills
• Excellent verbal and written communication skills
• Outstanding customer service and sales experience preferred
• Manual dexterity and hand-eye coordination
• Dependable and punctual
• Ability to lift up to 30 lbs, bend, kneel, and stand for up to 8 hours per day