Optical Technician / Optician - Willing to Train!

Clarkson Eyecare – Collinsville, IL – Full Time

About the role

An Optical Technician (Optician) delivers a world-class Total Patient Experience that maximizes retail sales while supporting patients’ medical needs. This team member dispenses and fits glasses and contact lenses from prescriptions written by Optometrists and Ophthalmologists, connecting each patient’s needs to the goods and services we offer.

Pay

Pay starts at $16/hr, plus bonus and commission.

Benefits

• Medical, vision, dental, and life insurance
• 401(k) with employer matching
• Paid Time Off (PTO) and paid holidays
• Paid maternity leave
• Employee discounts

Schedule

• Full-time, Monday–Friday 8 am–7 pm and Saturday 8 am–1 pm
• Must have open availability to work any shift within these hours; occasional earlier or later shifts may be required

Responsibilities

• Embrace and execute the Total Patient Experience to build relationships and deliver great medical support
• Determine patients’ wants and needs and sell to exceed their expectations
• Assist patients in selecting frames according to style, color, facial and eye measurements, and optical prescriptions
• Operate auto-lensometer and manual lensometer
• Educate and recommend specific lenses, lens coatings, and frames to suit patient needs
• Accurately collect measurements: bridge, eye size, temple length, seg heights, vertex distance, pupillary distance, and pantoscopic tilt
• Dispense patient orders, repair and adjust frames
• Process all glasses and/or contact lens orders in E360
• Follow all job aids, policies, and protocols to maintain accurate frame inventory
• Maintain frame standards through cleaning and organization of fully stocked, well-presented areas
• Perform general office duties and cleaning as assigned by manager
• Assist with other duties in the office as needed

Requirements

• High school diploma or GED
• Minimum of 1 year in a customer- or patient-facing role, or equivalent combination of education and experience
• Previous medical office experience preferred; previous ophthalmic experience strongly preferred
• Current ABO/ABOC and NCLE certifications preferred (or obtained within first 2 years of employment)
• Proficient in Microsoft Excel, Word, PowerPoint, and Outlook
• Favorable result on background check as required by state
• Must provide proof of identity and right to work in the United States

Qualifications

• Strong communication, interpersonal, and negotiation skills
• Ability to read, analyze, and interpret insurance forms, safety rules, operating instructions, and procedure manuals
• Ability to write routine reports and correspondence
• Ability to speak effectively before groups of customers or employees
• Compliance with HIPAA regarding protected health information (PHI)

Physical Requirements

• Frequent walking (75%), sitting (50%), and standing (50%)
• Regular bending, stooping, and reaching (25–50%)
• Lifting, carrying, pushing, and pulling items up to 25 lbs
• Constant use of hands for grasping, writing, typing, and operating technology
• Full visual and auditory acuity, including color, depth, peripheral vision, and ability to adjust focus (100% of the time)
• Occasional driving or climbing may be necessary