Optical Retail Sales Associate PT Columbia, SC #151

About the role

Eyemart Express was founded 30 years ago by Dr. Barnes with the mission to deliver everything a patient needs for eye care. Starting as a single store in Appleton, WI, the company has grown to over 245 locations across 42 states. Known for prompt delivery of quality eyewear at great prices, Eyemart Express maintains strong relationships with optometrists and local communities. The company stands out with in-store labs, eye exams, and same-day delivery on glasses, ensuring customers never miss a moment.

Responsibilities

• Customer Service: Provide exceptional customer service to all patients.
• Sales and Promotions: Maintain knowledge of current sales, promotions, and policies regarding payment, returns, and exchanges.
• Transaction Processing: Compute and process payment transactions and refunds using the in-house Point of Sale system.
• Insurance Claims: Process insurance claims efficiently.
• Product Knowledge: Maintain up-to-date knowledge of products.
• Patient Files: Create and maintain patient files while following company and HIPAA policies regarding confidentiality.
• Patient Assessment: Assess and interpret patient needs based on prescription requirements, facial features, lifestyle, and occupation, and suggest appropriate products (frames, lens types, coatings).
• Measurements: Take necessary measurements such as pupillary distance.
• Work Orders: Prepare work orders for the lab, ensuring all pertinent information is listed (patient information, prescription, lens size/type, measurements, special tinting or coating, etc.).
• Lens Selection: Pull correct lenses according to work order specifications.
• Product Inspection: Inspect the final product for accuracy; adjust completed glasses to fit the patient using pliers, hands, and heat if necessary to bend frames accordingly.
• Adjustments and Repairs: Adjust or repair damaged frames, replace nose pads, and replace missing screws.
• Merchandise Management: Price, stock, and straighten merchandise.

Requirements

• High School Diploma or GED.
• Experience working in retail, customer service, or sales.
• Experience working in the optical industry is preferred but not required; training is provided.

Earning Potential

The earning potential for this role is competitive and includes base pay and incentives.