Optical Manager - Oakbrook Center

About the role

Warby Parker is seeking a highly skilled Optical Manager to join our expanding in-house Optical team. This role involves creating exceptional customer experiences and managing a team of Opticians.

Responsibilities

• Work directly with customers to address all their eyewear needs
• Take and record measurements, adjust and fit eyewear, ensuring flawless accuracy
• Ensure that finished eyewear meets our optical standards and customer requirements
• Use expertise to explain prescription terminology and product offerings to customers
• Manage a team of Opticians by providing feedback, conducting development conversations, and leading by example
• Uphold exceptional service standards and implement retail experience programs to increase customer loyalty and engagement
• Report to the Store Leader, coordinating with them to manage staffing needs and oversee the Optician Apprentice Program
• Stay updated with HR policies and procedures to maintain a productive, safe work environment and enhance employee engagement
• Support general store systems, inventory databases, and business operations

Requirements

• A licensed dispensing optician in states requiring a license, or an ABO-certified optician in non-licensing states with 2+ years of management experience
• A strong leader and mentor who models behavior, drives optical metrics, and adheres to strict optical standards
• Able to operate with professionalism and open-mindedness when making decisions on behalf of the team
• Passionate about the eyewear and retail industries, able to communicate complex information clearly and effectively
• Dedicated to exceeding customer expectations and team member satisfaction
• Detail-oriented, organized, and capable of prioritizing tasks and responsibilities
• Someone who takes their work seriously but not themselves
• Not on the Office of Inspector General's List of Excluded Individuals/Entities (LEIE)

Qualifications

• Strong leadership and mentoring skills
• Ability to adapt to a fast-paced, ever-changing work environment
• Passion for the eyewear and retail industries
• Effective communication skills to explain technical terms to customers
• Detail-oriented and organized
• Experience managing a team of Opticians
• Knowledge of optical standards and best practices

Skills

• Excellent customer service skills
• Strong organizational and problem-solving abilities
• Ability to handle multiple tasks simultaneously
• Proficiency in optical measurement and fitting techniques
• Strong interpersonal and leadership skills

Benefits

• Comprehensive compensation package including a competitive base salary/hourly rate and variable compensation
• Variable compensation for eligible employees
• Health, vision, and dental insurance
• Life and AD&D Insurance
• Paid sick leave
• Paid holidays
• Paid vacation days
• Retail Savings Plan (401(k))
• Parental leave (non-birthing parents included)
• Short-term disability
• Employee Stock Purchase Plan
• Employee Assistance Program (EAP)
• Bereavement Support
• Optical Education Reimbursement
• Free eyewear
• Additional benefits for part-time employees

Pay

In compliance with local and state requirements, Warby Parker offers a comprehensive compensation package that includes a competitive base salary/hourly rate and variable compensation for eligible employees. Final compensation is determined based on various factors including qualifications, experience, internal equity, and relevant market data.

Schedule

Warby Parker offers flexible schedules to accommodate the needs of its employees. Full-time employees accrue 1 hour of paid sick leave for every 26 hours worked, receive 5 paid holidays, and 5-10 vacation days per year (depending on tenure and hours worked). Part-time employees accrue 1 hour of paid sick leave for every 30 hours worked.

About Us

Warby Parker was founded with a mission: to inspire and impact the world with vision, purpose, and style. We're dedicated to reimagining what a business can be, scaling while doing good in the world without charging a premium. We're constantly asking ourselves how we can do more and make a greater impact, and that starts by reimagining everything that a company and industry can be. We want to demonstrate that a business can scale while doing good in the world, without charging a premium for it. And we've learned that it takes creativity, empathy, and innovation to achieve that goal. Since launching in 2010, we've pioneered ideas, designed products, and developed technologies that help people see. We offer everything you need for happier eyes at a price that leaves you with money in your pocket, from designer-quality glasses and contacts to eye exams and vision tests, and you can meet us online, at our stores, or even in your home. Wherever and whenever you need it, we're there to make exceptional vision care simple and accessible. (Delightful, too.) Ultimately, we believe in vision for all, which is why for every pair of glasses or sunglasses we sell, a pair of glasses is distributed to someone in need through our Buy a Pair, Give a Pair program.