Ops Center Pro

First Security Bank is seeking a professional, energetic and team-oriented individual to join our team as an Operations Center Professional. If you are passionate about serving our Arkansas communities and want to be part of a dynamic, service-driven team, we encourage you to apply.

In this role, you will support and rotate through multiple departments within the Tech Center, gaining valuable hands-on experience in operational, support, and technology-related functions. Depending on business needs, assignments may range from short-term cross-training opportunities to longer-term placements within a specific department. This position requires on-site work.

Responsibilities

• Provide support to various Tech Center departments, including but not limited to:
  • Deposit Operations
  • ATM/Debit Services
  • ACH/Wire Services
  • Item Processing
  • Document Imaging
  • Call Center
  • Cash Management
  • Internet Banking
  • Fraud and BSA Compliance
  • Bookkeeping
  • Help Desk
• Demonstrate the ability to effectively manage multiple tasks and competing priorities simultaneously while maintaining accuracy, efficiency, and attention to detail.
• Adapt to various leadership styles and changing priorities to develop operational and back-office banking knowledge.
• Learn, understand, and consistently apply bank policies, procedures, and regulatory requirements across multiple operational and support areas.
• Assist with maintaining accurate process documentation.
• Develop proficiency in core banking systems, digital banking platforms, and other internal software applications, providing operational support as needed.
• Support and promote a positive work environment.
• Ensure audit controls are followed to protect the Bank from unnecessary risk and exposure.
• Protect all customer information and bank operations through strict confidentiality.
• Operate computer software and equipment, telephone, scanner, and copier, and develop proficiency with internal banking systems.
• Maintain reliable transportation, punctual attendance, and the ability to work on-site with extended hours when necessary.
• Perform additional duties as assigned by management.

Requirements

• Must be at least 18 years of age.
• High School Diploma or GED required.
• Bachelor's degree preferred.
• Proficiency with Outlook, Word, Excel, typing, 10-key, and utilization of the internet is required.
• Commitment to demonstrating First Security's Core 5 values with customers and coworkers.

Skills

• Foster a culture that values high ethical conduct, critical thinking, problem-solving, engagement, teamwork, and provides exceptional service.
• Establish positive and productive work relationships that provide honest feedback that generates trust.
• Strong independent problem-solving skills to manage multiple projects and their accurate and timely completion.
• Able to interact with and lead others in a calm and patient manner; maintaining confidentiality and professionalism in all situations.
• Able to analyze information, evaluate options, and make sound judgements in a timely manner.
• Strong mathematical competency related to currency, including adding, subtracting, multiplying, and dividing whole numbers, fractions, and decimals.
• Ability to read and interpret documents, draft instructions or presentations, and articulate complex information in written or oral form.

Schedule

• Regularly scheduled hours: 40+ hours per week, Monday - Friday, 8:00 AM - 5:00 PM.
• Extended working hours may be required.

Physical Demands

• Possess sufficient mobility to work in a standard office setting.
• Perform repetitive hand, arm, wrist, and finger movements while handling currency, documents, and/or office equipment.
• Substantial time may be spent on the telephone, operating computers, reaching, sitting, and/or standing while occasionally stooping, kneeling, or crouching.
• Ability to speak and hear well enough to carry on customer interactions, conversations, and presentations both in person and over telecommunications.
• Near/far visual acuity to identify customers, currency, and reading materials in printed or electronic formats.
• Occasionally lift and move up to 50 pounds.