Operations Center Operator

Pay: $17.00 per hour

Location: East Atlanta - Decatur (100% onsite). Free parking available. MARTA accessible by bus only. Photo ID required for security.

Schedule

Must be open to shifts selected by management, including weekends and holidays. Rotating schedule required. Shifts may include:

• 1st shift: 5:30 AM - 2:00 PM
• 2nd shift: 1:30 PM - 10:00 PM
• 3rd shift: 9:30 PM - 6:00 AM

Flexibility for on-call duties may be required. Position is scheduled to start in July of 2026.

Responsibilities

• System Monitoring & Control: Oversee daily operations of a critical control center, monitor systems for optimal performance, and respond to incidents, anomalies, and planned events.
• Incident Response & Coordination: Activate protocols for incidents, coordinate with internal teams and external agencies, and document all events clearly.
• Data Management & Analysis: Monitor real-time data feeds, adjust based on guidelines, and identify trends or issues for further investigation.
• Troubleshooting: Use diagnostic tools to address system problems, escalate complex issues, and suggest solutions.
• Inter-Departmental Collaboration: Work with customer support, field teams, and other departments to resolve issues and improve operations.
• Problem Solving: Proactively identify potential issues and apply sound judgment to resolve them.
• Operational Standards: Adhere to strict procedures, maintain an organized workspace, and contribute to a high-performance team environment.

Requirements

• One year of experience in a control room, operations center, or similar role focused on real-time system monitoring.
• Basic proficiency with computer operating systems, internet navigation, and standard office software.
• Strong verbal and written communication skills.
• Ability to manage multiple tasks and prioritize under pressure.
• Commitment to reliability, attention to detail, and professional work ethic.
• Flexibility to work any schedule, including weekends and holidays.

Qualifications (Preferred)

• Relevant associate's or bachelor's degree.
• Experience with specialized monitoring or control software in high-volume environments.
• Familiarity with incident management protocols or emergency response procedures.
• Understanding of IT networking or data management basics.
• Ability to maintain focus while monitoring multiple screens and data sources.
• Proactive and adaptable approach to problem-solving.