Ophthalmology Operations Coordinator

About the role

Provides general administrative and operation support to the Practice Manager. Performs a variety of tasks specifically aimed toward the organizational mission which include but not limited to: general administrative support, project coordination, monthly metrics reports, approving payroll, report generation, training new hires, and process implementation. Also steps in to be Acting Manager in the event a Practice Manager is out for an extended period of time.

Responsibilities

• Covers and supports various sites' operations when Practice Manager vacancies occur.
• Maintains and monitors workflows to identify opportunities for process improvement to enhance efficiency and patient care.
• Serves as a liaison between clinical staff, administrative teams, and leadership to ensure seamless communication.
• Ensures compliance with hospital policies, regulatory requirements, and operational standards.
• Manages scheduling, resource allocation, and logistics to support departmental needs at various site locations.
• Trains and supports staff to ensure adherence to procedures and protocols.
• Develops and maintains accurate records, reports, and documentation related to operations.
• Solves operational issues and escalates complex matters to leadership when necessary.
• Supports special projects as assigned across sites, collaborates with interdisciplinary teams to implement new initiatives and support organizational goals.

Qualifications

• Associate’s or Bachelor’s degree and/or equivalent combination of education and experience.
• Minimum 2 to 3 years of experience operating in an administrative capacity and/or work involving administrative project coordination.
• Strong organizational skills a must.
• Proficient working knowledge of Microsoft Office applications required.
• Excellent communication skills (verbal/written), ability to work with a team and independently.
• Healthcare background preferred.

Additional Job Details (if Applicable)

EEO Statement: Massachusetts Eye and Ear is proud to be an equal-opportunity employer and is committed to providing a workplace free from harassment or discrimination. All employment decisions are made without regard to race, color, age, gender, gender identity, sexual orientation, religion, marital status, sex, pregnancy or conditions related to pregnancy, national origin/ancestry, citizenship, disability, military status, genetic information, or any other basis prohibited by law.