Ophthalmic Triage Agent-Call Center-PRN
University Clinical Health · Memphis, TN · 1 mo ago
On-siteBusiness DevelopmentFull-time
About the Role
This position talks directly with patients through our call center. Determines urgency of patients needs based on brief assessment and familiarity with patients condition and history. Submits refill of prescriptions as instructed by physician.
Key Results Areas (KRAs)
- Patient assessment
- Patient care
- Patient education
- RX authorization
- Patient satisfaction
- Chart documentation
- Physician schedule
- Patient triage
- Other duties as assigned
Core Competencies
- Knowledge of safety, compliance, and regulatory issues
- Excellent interpersonal, communication, and organizational skills
- Excellent customer service skills
- Committed to supporting UCH's standard to medical excellence
Requirements
- High school graduate, or equivalent Required
- At least 1 year of relevant clinical experience Required
- Certified Ophthalmic Assistant (COA) certification Preferred