Ophthalmic Technician Lead

About the role

The Ophthalmic Technician Lead at Sight360 is responsible for providing lead support to technicians, scheduling them according to clinic flow, ensuring they are well-trained, and addressing patient and doctor concerns.

Responsibilities

• Actively participating in the hiring process.
• Scheduling technicians according to clinic flow, including filling in for technicians when needed.
• Working with employees, managers, and stakeholders to maintain an efficient clinic workflow.
• Assigning cleaning duties, side work, and non-workup tasks as required.
• Auditing charts and conducting time studies to ensure technicians meet expectations.
• Training new technicians on procedures, protocols, and EMR usage.
• Implementing continual training for technicians and coordinating with physicians on technician issues.
• Maintaining certifications and supporting new technicians in becoming certified.
• Ordering clinic supplies, coordinating repairs or replacements for damaged equipment, and ensuring Milestone Performance Standards (MiPs) are met.
• Addressing patient concerns, complaints, or questions.
• Maintaining site-specific policies such as attendance, dress code, ethics codes, etc.
• Ensuring equipment is properly maintained and educating technicians on correct usage and maintenance.

Requirements

• Minimum Certified Ophthalmic Assistant (COA) certification is required.
• Certified Ophthalmic Technician (COT) certification is preferred.
• At least five (5) years of experience in ophthalmology is required.
• Prior supervisory experience is preferred.

Skills and Abilities

• Exceptional verbal and written communication skills.
• Reliable and professional demeanor with the ability to work in a sometimes stressful environment.
• Initiative and superior organizational skills.
• Ability to multitask effectively and maintain attention to detail and accuracy.
• Ability to perform all duties required of technicians, including manifest refractions, Goldmann applanation, and site-specific testing.

Benefits

Sight360 offers a comprehensive benefits package designed to support you and your family. This includes health insurance, retirement plans, paid time off, and more.

Pay

Compensation is commensurate with experience and qualifications.

Schedule

Hours are flexible and can vary based on operational needs.